Rick, One answer for you.
The Service field it optional, can can be turned off in: App Admin -> Custom Configuration -> Incident Management -> Advanced Options -> Rules Search for the company or Global Require Service CI Related on Submit -> change to No John On 4/6/2010 2:48 PM, Rick Cook wrote: > ** No, I didn't install that component, and there were no services > installed with the sample data. > > Rick > > ------------------------------------------------------------------------ > *From: * strauss <stra...@unt.edu> > *Date: *Tue, 6 Apr 2010 14:43:03 -0500 > *To: *<arslist@ARSLIST.ORG> > *Subject: *Re: Question about the Service field on a 7.6 Incident > > I hit the same thing you did when I tried to open and/or resolve test > Incidents with the sample data users. Did you install the BSM > Enablement data for the BMC Atrium CMDB (separate download from > BMCDN)? I wondered if it contained any sample defined business > services. Nothing came in with ITSM Sample Data, of course, and > nothing came in with the Product Catalog data, which I did import on > the sample data server during the Atrium Core install (it makes it > impossible to bring your own foundation data in because it loads the > app up with companies and sites, etc., that overlap the ones we have > defined). I might try loading it even though it says it is for 7.5 or > 7.5.00.001 and I am on 7.6.00.001. I’ll be blowing away the sample > data server fairly soon anyway – it’s on the production hardware. > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > *From:* Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] *On Behalf Of *Rick Cook > *Sent:* Monday, April 05, 2010 12:15 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Question about the Service field on a 7.6 Incident > > > > ** > > I am working with a new ITSM 7.6 install to test an integration, and > am starting with the existing sample data. I created some servers to > use as CIs, related them to people as "Used by", but I cannot figure > out the nature of the required "Service" field on the Incident. This > is keeping me from creating new Incidents or processing existing > ones. I get what a Service is from an ITIL perspective, but requiring > it is a new thing in ITSM, and I have a few questions about it. > > ARS 7.5p3/ITSM 7.6p1 (IM/PM/AM/CM/CMDB). Windows 2003/SQL 2005. > > * Why is the Service field required? > > * How can I make it optional via configuration? > > * Is it standard practice for the field to be required? Why? > > * As I understand it, this field's menu can be populated with > Application Service CIs. I see the CMDB form in which those > would go, but I have no guidelines from which to know how those > are defined. > > Any assistance would be appreciated. > > > > Rick > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -- ************************************************************************** John A. Underwood NDUS Help Center Project Manager IACC Rm. 206 NDSU/ITS Help Desk Manager & NDUS Help Desk Co-Manager 1320 Albrecht Blvd. Office: (701) 231-6109 Fargo, ND 58105 Cell: (701) 730-5337 e-mail: john.underw...@ndsu.edu Fax: (701) 231-8541 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
