There is a Rules setting in that you can set to not require a Service. You can also set the Classic view back as the default view for each module instead of using the Best Practices view. There is a Best Practice view for each module in 7.6 as well instead of just the Incident form.
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, April 06, 2010 2:48 PM To: arslist@ARSLIST.ORG Subject: Re: Question about the Service field on a 7.6 Incident ** No, I didn't install that component, and there were no services installed with the sample data. Rick ________________________________ From: strauss <stra...@unt.edu> Date: Tue, 6 Apr 2010 14:43:03 -0500 To: <arslist@ARSLIST.ORG> Subject: Re: Question about the Service field on a 7.6 Incident I hit the same thing you did when I tried to open and/or resolve test Incidents with the sample data users. Did you install the BSM Enablement data for the BMC Atrium CMDB (separate download from BMCDN)? I wondered if it contained any sample defined business services. Nothing came in with ITSM Sample Data, of course, and nothing came in with the Product Catalog data, which I did import on the sample data server during the Atrium Core install (it makes it impossible to bring your own foundation data in because it loads the app up with companies and sites, etc., that overlap the ones we have defined). I might try loading it even though it says it is for 7.5 or 7.5.00.001 and I am on 7.6.00.001. I'll be blowing away the sample data server fairly soon anyway - it's on the production hardware. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, April 05, 2010 12:15 PM To: arslist@ARSLIST.ORG Subject: Question about the Service field on a 7.6 Incident ** I am working with a new ITSM 7.6 install to test an integration, and am starting with the existing sample data. I created some servers to use as CIs, related them to people as "Used by", but I cannot figure out the nature of the required "Service" field on the Incident. This is keeping me from creating new Incidents or processing existing ones. I get what a Service is from an ITIL perspective, but requiring it is a new thing in ITSM, and I have a few questions about it. ARS 7.5p3/ITSM 7.6p1 (IM/PM/AM/CM/CMDB). Windows 2003/SQL 2005. * Why is the Service field required? * How can I make it optional via configuration? * Is it standard practice for the field to be required? Why? * As I understand it, this field's menu can be populated with Application Service CIs. I see the CMDB form in which those would go, but I have no guidelines from which to know how those are defined. Any assistance would be appreciated. Rick _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
