You’re the one that said:
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of oracle...@aol.com Sent: Monday, April 19, 2010 2:39 PM Yes - they trial last for 30-60 days, and I want to be able to develop without using my client's server. Kind of like in the old days when we had UNLIMITED access under demo. I wasn’t making up something, that was your quote. But looking back in the archives I see that you called yourself a “Newbie” in a post dated Feb 2009. By your own words, you’ve only been around this product for about a year, so you know nothing about the “old days”. You need to distinguish between DEMO and TRIAL. DEMO mode offers year round access, full ARS functionality with slight restrictions, those being 2000 records PER FORM (not total) and 3 fixed licenses. TRIAL is completely unlimited access, unlimited records, full functionality, without fee. Thus TRIAL has a time constraint. Again: · If you’re just doing independent development of custom apps, your technical needs are met. Year round access with full ARS functionality but limited licenses and limited to 2000 records per form is plenty (the community has been doing it for years) and you’re just complaining to complain. · If you’re developing for a legit client who has implemented the ITSM Suite, they need a licensed dev server. · If you’re developing independently against the ITSM Suite, you have a valid complaint with regards to the fact that you can’t install it at all and do anything with it on the development side and I agree with you. BMC should offer some sort of developer access to the suite. Lastly, if you’re truly the type of person that makes decisions and advises clients based on the fact that a company got on your nerves because they don’t have the exact developer format that you “need” instead of being based on the real power and long term benefit of the product line, then I feel sorry for your clients; glad to see you moving on to other products and I wish I knew your real name so I wouldn’t accidently hire you in the future. Tim Powell From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com Sent: Tuesday, April 20, 2010 5:59 PM To: arslist@ARSLIST.ORG Subject: Re: Service-now.com ** I am not looking for an unlimited Demo. This is not a sales issue. My technical needs are: a demo with access all year round with a reasonable level of records. (not 2000) I wish BMC would have consideration for the developers (i.e. a Developer's Edition so developers can work it). If they offered a Developer's edition for a reasonable price, I would buy it. They just get on my nerves - which is why I am looking at other products. In a message dated 4/19/2010 7:08:42 P.M. Eastern Daylight Time, timothy.pow...@pbs-consulting.com writes: ** But Oracle referred to the needs of his “clients”. With the BMC Apps statement, you’re headed back to Joe’s point. “if you cannot justify buying a product in about 60 days, then you do not need the product”. If you have a client that has the need for an app like the current ITSM Suite AND they have a need to add custom development to it, then they will have a development server that is fully licensed and purposed for just that type of effort. If they don’t they’re fools. I’ve been with the Remedy line since 3.0 and I don’t recall there ever being a fully “unlimited access” DEMO version that let you do anything without restriction. I do recall that with Helpdesk 4.0 and 4.5 (not sure about 5.0) you could install that Helpdesk (as well as Change and Asset I believe) with the 3 fixed license capabilities and 2000 record limitation. The HD installer added 3 application licenses to the mix that could be used with the 3 ARS fixed licenses. So you could develop against it. Now if WE want to develop against the current ITSM Suite on our own for OUR purposes (not a client’s purpose), then I agree that even if you could get the current suite installed on a DEMO account, it wouldn’t work right or for long. But I don’t think you can even add the required additional licenses needed for an install on a DEMO acct. I am a strong proponent (as many other Listers are) that BMC should add 3 of all the licenses for the current suite upon installation (like they did in HD 4.x), make sure the default config records are well below 2000 (or increase the 2000 record limit somewhat), so that it can be installed and then developed against with the DEMO license restrictions. That way we could develop generic add-ons or enhancements, but still limit the suite so it can’t be used for real business purposes. So the main points are: 1) Who has the need 2) What is the need If a client has the need to develop against the ITSM Apps, then they will have the dev server resources to do the development (if they have half a brain). If “we” have the need/desire to develop against the ITSM Apps independently, then I agree that “we” have no avenue for that effort. If “we” have the need/desire to develop custom workflow independently just using the AR System, then we do have an avenue for that effort. Tim -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of oracle...@aol.com Sent: Monday, April 19, 2010 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: Service-now.com ** Yes - they trial last for 30-60 days, and I want to be able to develop without using my client's server. Kind of like in the old days when we had UNLIMITED access under demo. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
