Hey Guillaume, long time no see.
That's true, but I'd guess that segregating the forms in this manner would be a much larger overhead vs. just increasing the form limits to say..10000 records. With just 3 user licenses, even if other forms had 10000 records...still can't use it for business purposes. You raise a good point, but not sure how the needs of the development community can be weighed against the need for BMC to protect its vast investment in this product. IMHO, any development access to the ITSM Suite to us common folk (regardless of the form limit) would be a big step in the right direction for BMC. Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, April 19, 2010 8:04 PM To: arslist@ARSLIST.ORG Subject: Re: Service-now.com ** Hi Tim, As an extension to your post, I would say the limit on 2000 entries for a form should only apply for user-facing forms, such as the HPD:Help Desk form, CHG:Infrastructure Change, TMS:Task, etc. I'd say all the foundational forms (locations, people, support groups, categorizations, assignment, etc) and the CI forms (should have much larger limit (50,000 or even more). The ITSM application requires a lot of data to be really usable and functional for a third party to do development or extensions....in order to be able to efficiently test user interface capabilities, performance, etc. For instance, as you know, it is not the same to display 100 entries in table field than 10000, the various needs for indexes, the effects on poorly qualified searches, reconciliation jobs, reports, etc. Guillaume _____ From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Timothy Powell [timothy.pow...@pbs-consulting.com] Sent: Monday, April 19, 2010 7:08 PM To: arslist@ARSLIST.ORG Subject: Re: Service-now.com ** But Oracle referred to the needs of his "clients". With the BMC Apps statement, you're headed back to Joe's point. "if you cannot justify buying a product in about 60 days, then you do not need the product". If you have a client that has the need for an app like the current ITSM Suite AND they have a need to add custom development to it, then they will have a development server that is fully licensed and purposed for just that type of effort. If they don't they're fools. I've been with the Remedy line since 3.0 and I don't recall there ever being a fully "unlimited access" DEMO version that let you do anything without restriction. I do recall that with Helpdesk 4.0 and 4.5 (not sure about 5.0) you could install that Helpdesk (as well as Change and Asset I believe) with the 3 fixed license capabilities and 2000 record limitation. The HD installer added 3 application licenses to the mix that could be used with the 3 ARS fixed licenses. So you could develop against it. Now if WE want to develop against the current ITSM Suite on our own for OUR purposes (not a client's purpose), then I agree that even if you could get the current suite installed on a DEMO account, it wouldn't work right or for long. But I don't think you can even add the required additional licenses needed for an install on a DEMO acct. I am a strong proponent (as many other Listers are) that BMC should add 3 of all the licenses for the current suite upon installation (like they did in HD 4.x), make sure the default config records are well below 2000 (or increase the 2000 record limit somewhat), so that it can be installed and then developed against with the DEMO license restrictions. That way we could develop generic add-ons or enhancements, but still limit the suite so it can't be used for real business purposes. So the main points are: 1) Who has the need 2) What is the need If a client has the need to develop against the ITSM Apps, then they will have the dev server resources to do the development (if they have half a brain). If "we" have the need/desire to develop against the ITSM Apps independently, then I agree that "we" have no avenue for that effort. If "we" have the need/desire to develop custom workflow independently just using the AR System, then we do have an avenue for that effort. Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, April 19, 2010 6:00 PM To: arslist@ARSLIST.ORG Subject: Re: Service-now.com ** Yes, with an empty system for custom apps. You start throwing any BMC apps, and you'll quickly hit that limit, preventing you from doing pretty much anything. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Powell Sent: Monday, April 19, 2010 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: Service-now.com ** But the DEMO license still works. Three fixed licenses, unlimited time frame, and a 2000 record limit per form. Anybody should be able to "develop" with those "minor restrictions" with no issue. Tim Powell From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com Sent: Monday, April 19, 2010 3:10 PM To: arslist@ARSLIST.ORG Subject: Re: Service-now.com ** This is not about sales. This is about technology. There are a lot of vendors that have been around for many years that still offer a method for developers to leverage free licensing and develop their product (with minor restrictions). Not having a demo license past 60 (or whatever the time limit) is annoying. I am going to enjoy this new freedom with Service Now while it last. And so will my clients. Who knows... it may last for a very long time . In a message dated 4/19/2010 2:48:37 P.M. Eastern Daylight Time, jdso...@shyle.net writes: ** In most cases though (at least in the mid size business market), if you cannot justify buying a product in about 60 days, then you do not need the product. Remedy sales however is quite flexible in granting renewals on TRIAL licenses beyond the 60 days. The limitation is more to protect their interests than to restrict you as a customer. Service now is fairly new in the market which is why they are fairly liberal at the moment on their demo and trial licenses. I'm pretty sure they will draw up those kind of limitations if they catch up with their competitors that are currently ahead of them. So I guess enjoy that while it lasts.. Remedy used to have a 90 day trial license.. That used to be more than enough for most sales purposes.. I didn't know they reduced it down to 60.. When did that happen? Joe _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
