All I will say is that it's a bit hard to take someone really seriously as an IT Pro when they're sporting an AOL email address. I'm just sayin... 8->
Rick On Wed, Apr 21, 2010 at 1:31 PM, Shellman, David < dave.shell...@tycoelectronics.com> wrote: > ** > When I started reading this thread I felt that it was a sales pitch for > Service-now. > > It would be kind of nice to see a real name to associate with Oracle4Me. > > List etiquette is to include your rename with your posts. It's real easy > to hide behind an email alias. > > Dave > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *oracle...@aol.com > *Sent:* Wednesday, April 21, 2010 2:00 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Service-now.com > > ** > CLUE: I a newbie to development. That does not mean that I know nothing > about the Remedy product. Don't assume - you sound silly. I know plenty > about Remedy consistently throughout the 90s until 2010 OK. > > It was pretty clear in my email that unlimited access meant all year round > - not 30 to 60 days. There was no such thing as total unlimited access > under Demo. Anyone with business intelligence could figure out the "old > days when we had unlimited access" meant the Demo account with the 2000 > record restriction. > Kind of like in the old days when we had UNLIMITED access under demo. > > 2000 is not plenty. Reading is fundamental, if you read the thread, other > developers already explained why the 2000 limitation is not enough. You did > not comprehend this either? My opinion is based on facts that I have > observed during the 10 years of working with the Remedy product. > > A hireling not wanting to hire me? I have not heard favorable things about > you Tim... so I thank you for the favor of not utilizing the services of my > consulting company. We are very successful and we do not service "your > kind." > > My clients are happy with what I recommend and/not recommend. Too bad > that you are offended because I choose to explore other products. Get over > it. > > Don't expect me to read any more on this thread or reply further. This has > been a waste of time. My time is valuable and I have much more important > things going on in life than this. I did get a chuckle out of knowing that > you have nothing better to do with your time than to research my old > postings back to 09. > > In a message dated 4/21/2010 1:45:39 A.M. Eastern Daylight Time, > timothy.pow...@pbs-consulting.com writes: > > ** ** > > You’re the one that said: > > > > *From:** Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org]on Behalf Of oracle...@aol.com > Sent: Monday, April 19, 2010 2:39 PM > ** > Yes - they trial last for 30-60 days, and I want to be able to develop > without using my client's server. > **Kind of like in the old days when we had UNLIMITED access under demo.* > > I wasn’t making up something, that was your quote. > > But looking back in the archives I see that you called yourself a “Newbie” > in a post dated Feb 2009. By your own words, you’ve only been around this > product for about a year, so you know nothing about the “old days”. > > > > You need to distinguish between DEMO and TRIAL. > > DEMO mode offers year round access, full ARS functionality with slight > restrictions, those being 2000 records PER FORM (not total) and 3 fixed > licenses. > > TRIAL is completely unlimited access, unlimited records, full > functionality, without fee. Thus TRIAL has a time constraint. > > Again: > > · If you’re just doing independent development of custom apps, > your technical needs are met. Year round access with full ARS functionality > but limited licenses and limited to 2000 records per form is plenty (the > community has been doing it for years) and you’re just complaining to > complain. > > · If you’re developing for a legit client who has implemented the > ITSM Suite, they need a licensed dev server. > > · If you’re developing independently against the ITSM Suite, you > have a valid complaint with regards to the fact that you can’t install it at > all and do anything with it on the development side and I agree with you. > BMC should offer some sort of developer access to the suite. > > > > Lastly, if you’re truly the type of person that makes decisions and advises > clients based on the fact that a company got on your nerves because they > don’t have the exact developer format that you “need” instead of being based > on the real power and long term benefit of the product line, then I feel > sorry for your clients; glad to see you moving on to other products and I > wish I knew your real name so I wouldn’t accidently hire you in the future. > > > > Tim Powell > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *oracle...@aol.com > *Sent:* Tuesday, April 20, 2010 5:59 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Service-now.com > > > > ** > > I am not looking for an unlimited Demo. This is not a sales issue. My > technical needs are: a demo with access all year round with a reasonable > level of records. (not 2000) I wish BMC would have consideration for the > developers (i.e. a Developer's Edition so developers can work it). If they > offered a Developer's edition for a reasonable price, I would buy it. They > just get on my nerves - which is why I am looking at other products. > > > > In a message dated 4/19/2010 7:08:42 P.M. Eastern Daylight Time, > timothy.pow...@pbs-consulting.com writes: > > ** > > But Oracle referred to the needs of his “clients”. > > With the BMC Apps statement, you’re headed back to Joe’s point. “if you > cannot justify buying a product in about 60 days, then you do not need the > product”. > > If you have a client that has the need for an app like the current ITSM > Suite AND they have a need to add custom development to it, then they will > have a development server that is fully licensed and purposed for just that > type of effort. If they don’t they’re fools. > > > > I’ve been with the Remedy line since 3.0 and I don’t recall there ever > being a fully “unlimited access” DEMO version that let you do anything > without restriction. > > I do recall that with Helpdesk 4.0 and 4.5 (not sure about 5.0) you could > install that Helpdesk (as well as Change and Asset I believe) with the 3 > fixed license capabilities and 2000 record limitation. The HD installer > added 3 application licenses to the mix that could be used with the 3 ARS > fixed licenses. So you could develop against it. > > > > Now if WE want to develop against the current ITSM Suite on our own for OUR > purposes (not a client’s purpose), then I agree that even if you could get > the current suite installed on a DEMO account, it wouldn’t work right or for > long. But I don’t think you can even add the required additional licenses > needed for an install on a DEMO acct. > > > > I am a strong proponent (as many other Listers are) that BMC should add 3 > of all the licenses for the current suite upon installation (like they did > in HD 4.x), make sure the default config records are well below 2000 (or > increase the 2000 record limit somewhat), so that it can be installed and > then developed against with the DEMO license restrictions. That way we could > develop generic add-ons or enhancements, but still limit the suite so it > can’t be used for real business purposes. > > > > So the main points are: > > 1) Who has the need > > 2) What is the need > > > > If a client has the need to develop against the ITSM Apps, then they will > have the dev server resources to do the development (if they have half a > brain). > > If “we” have the need/desire to develop against the ITSM Apps > independently, then I agree that “we” have no avenue for that effort. > > If “we” have the need/desire to develop custom workflow independently just > using the AR System, then we do have an avenue for that effort. > > > > > > Tim > > > > -----Original Message----- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org]*on Behalf Of *oracle...@aol.com > *Sent:* Monday, April 19, 2010 2:39 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Service-now.com > > ** > > Yes - they trial last for 30-60 days, and I want to be able to develop > without using my client's server. > > Kind of like in the old days when we had UNLIMITED access under demo. > > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend > WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
