True, the AIF can be opened from Incident/Change/Work Order but not Task
which was one of the primary reason we added two custom buttons “View
Service Request” which would open “SRS:Request Details” and “More Details”
for AIF. These two buttons are displayed dynamically i.e., “More Details” is
visible only when the Request is using AIF. Also, I always create two views
for AIFs, one to be displayed for End User and another for Fulfillment group
visible from back-end application.
It would have been nice
1. If we could specify the Advanced Interface Form and the View on the
SRD. This way we could use the same Form for multiple purposes.
2. If there was a flag being passed back to the AIF once the
fulfillment request is successfully generated.
Thanks
Mahesh
On Tue, May 11, 2010 at 6:32 PM, Brock, Anne <anne_br...@bmc.com> wrote:
> When an Incident, Work order, or Change is created from an AIF, you can
> click on the "Service Request" button and then click on the "more details"
> button (I think that's what it's called - lower right hand corner of the
> Service Request) to bring up the AIF form. You actually don't need to create
> extra buttons to do this.
>
> Of course, if you want to go directly to the AIF form, then a button would
> be needed...
>
> Anne Brock
> BMC Software
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Christine
> Sent: Tuesday, May 11, 2010 12:21 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: {Remedy ARS} Re: Mulitple Check boxes on Advance Interface
> Forms
>
> Thank you Mahesh. Can you clarify? Are you saying that you have
> workflow on the Change form (in my case) that displays a button to
> open the SR when the Change creation source is from the AIF? Sorry if
> I'm a bit thick-headed here, I want to make certain I understand
> correctly.
>
> Last week I found the SYS:FormFieldSelection and was wondering if I
> needed to touch this or not.
>
> You may have just saved me a lot of work and a cleaner way to do
> this.
>
> Christine
>
> On May 10, 2:46 pm, Mahesh <mchand...@gmail.com> wrote:
> > Firstly, I never bother to map the data onto the back-end application
> form
> > if the Request is generated using an Advanced Interface Form.
> >
> > All I do is display a button/hyperlink when the Change/Incident/Work
> Order/
> > Release etc.... is created using Advanced Interface Form. The form is
> opened
> > dynamically based on the Service Request Definition. For all other
> Standard
> > Requests, we display the Request Details which already has all the
> > information.
> >
> > Christine -"Add Target Data" is fetching information from "SYS:Form Field
> > Selection". I wouldn't recommend customizing or even worry about this for
> > one Service Request Definition. Add as many fields as you want on the
> > Advanced Interface Form and have work-flow to open that form directly
> from
> > the back-end application.
> >
> > Thanks
> > Mahesh
> >
> >
> >
> >
> >
> > On Mon, May 10, 2010 at 4:29 PM, Roger Justice <rjust2...@aol.com>
> wrote:
> > > ** I assume you would have it open the related Service Request that
> could
> > > be related to multiple Changes.
> >
> > > -----Original Message-----
> > > From: Mahesh <mchand...@gmail.com>
> > > To: arsl...@arslist.org
> > > Sent: Mon, May 10, 2010 5:22 pm
> > > Subject: Re: Mulitple Check boxes on Advance Interface Forms
> >
> > > ** Why not use Advanced Interface Form "without backend mapping" and
> have
> > > a button to open the form from the backend application (Incident/Work
> > > Order/Change/Release)
> >
> > > This will even avoid duplication of data.
> >
> > > Thanks
> > > Mahesh
> >
> > > On Mon, May 10, 2010 at 4:14 PM, Christine <
> christineperryi...@yahoo.com>wrote:
> >
> > >> Has anyone used an AIF to create a form with a long list of checkboxes
> > >> that indicate a users request for application access? I need to
> > >> replace a java web based form with an SRD. The web form is going away
> > >> because of two companies merging; the web form is now considered by
> > >> management something close to nuclear waste and it must be replaced.
> > >> Works great, has for years, but needs to be gone.
> >
> > >> I have a basic AIF form (copy of the original) working at a very basic
> > >> level. I have values from the Mapped 10-27 and Mapped 28 - 47 tabs
> > >> successfully being sent to just the Detailed Description (Notes) field
> > >> on the HPD:Help Desk form. That isn't a lot but at least the base
> > >> process is working. From here, it gets a bit more complicated and I
> > >> get lost.
> >
> > >> I need to create an AIF that would be a list of checkbox fields with
> > >> titles such as 'General Ledger', 'Accounts Payable', 'Order
> > >> Management', 'Inventory Control' and 'Work in Progress'. If a person
> > >> checked the boxes next to 'Accounts Payable' and 'Inventory Control' I
> > >> need to indicate this somehow in the HPD:Help Desk form.
> >
> > >> This being my first major foray into the AIF I'm wondering what is the
> > >> best way to get the data to the HPD:HelpDesk form.
> >
> > >> My total list of checkboxes is somewhere around 140 (Placed in
> > >> sections of course. It is going to be a lengthy listing of Oracle
> > >> Applications Responsibilities). Does anyone know how to make such a
> > >> lengthy checkbox listing work? The SRM 2.2 Admin guide (Pg 341) says
> > >> "If an end user response requires a selection field those fields can
> > >> be placed on the Your Fields tab, and additional workflow with an
> > >> execution order of zero can be created to set the field values on the
> > >> Mapped tab to the value of those fields. This would be done with the
> > >> hidden fields that are not used to pose questions to the end user.
> > >> This allows those data types to be mapped automatically using the pre-
> > >> defined mapping".
> >
> > >> What hidden fields? The 'Mapped' tab only has 9 fields and I don't
> > >> think I can I add fields to the Mapped tab.
> >
> > >> One last question here - once the form is correct, how do I get the
> > >> fields to appear as choices in the AOT 'Add Target Data' option?
> >
> > >> Any help would be greatly appreciated. Though I may need to read your
> > >> response several times before understanding it since I'm much more of
> > >> a Remedy Admin than a developer.
> >
> > >>
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