Yes I do agree with David..System do not recognises the value set to 0.5.. it still take what is written in the admin console.. i,e 1 hour, on midtier it works. i have set a time limit of 10 minutes.
Regards Rajesh -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, May 19, 2010 10:45 PM To: arslist@ARSLIST.ORG Subject: Re: Can we release the user without Administrator rights Hi William, We have tried it on a dev server and the server properly interprets ".5" to be a non-integer number and converts it to "0" during processing. A setting of "0" is then converted to the default value for license-timeout, which is 2 hours. So while you can certainly set the value in the ar.cfg file to be ".5", the system will not reduce the timeout below 3600 seconds (i.e. 1 hour). We even tried variations of "0.5", "0.8", ".8" and others and found that the server consistently and properly maintains 1 hour as the minimum - with 2 hours being the default. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: Wednesday, May 19, 2010 8:01 AM To: arslist@ARSLIST.ORG Subject: Re: Can we release the user without Administrator rights Hi David, You should try it on you dev server, you will see it does work. Respectfully, William Abdo -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, May 19, 2010 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Can we release the user without Administrator rights The license timeout cannot be set lower than one hour. Therefore, this is not news. ;-) >From the Configuring Guide, License-Timeout is: "The number of hours the AR >System server waits before disconnecting inactive users. If a user is holding >a floating license, the system also frees the license at this time. The >default value is two hours." Someone may be confusing this with the Session Timeout on the Mid-Tier, which is granular down to minutes. But while a session can be timed out faster than one hour, the license timeout would still be enforced. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Wednesday, May 19, 2010 6:18 AM To: arslist@ARSLIST.ORG Subject: Re: Can we release the user without Administrator rights Hi, You mean that it is possible to set the floating license timeout to 30 minutes??? This is definitely news to me! Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi Amanullah, > You could try setting the value in the ar.cfg file to .5 (lowest > possible value) You cannot do that through the interface though. > You have to manually edit the ar.cfg file > License-Timeout: .5 > > Respectfully, > > William Abdo > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky > Sent: Wednesday, May 19, 2010 5:07 AM > To: arslist@ARSLIST.ORG > Subject: Re: Can we release the user without Administrator rights > > Hi Amanullah, > > Have you tried to evaluate your current license usage with the free > test-version of RRR|License? In the typical situation, you can free up > about 20-30% of your floating licenses just by assigning them to the > right person! > > I definitely think that you need to be an administrator to perform the > release, but I am not 100% sure. You have to try it out. Possibly a > change to the permissions of the below mentioned Vendor-form will > suffice. > > The release is triggered by a push-fields to the FORM: > "AR System Administration: License Review" >>From the ACTL: > "AR System Administration: ManageUserLic - On Release User Button" > > Note that it is not allowed to use this functionality on a regular > basis to circumvent the BMC Remedy license policy. > > Best Regards - Misi, RRR AB, http://www.rrr.se > > Products from RRR Scandinavia: > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy > logs. > Find these products, and many free tools and utilities, at > http://rrr.se. > >> Hi there, >> Version 7.1 >> We are releasing the user from Remedy as follows. >> AR System Administration Console >> Application >> Users / Groups / Roles >> then click on License review >> in this way we can release the user for floating and fixed license. >> My question is "is there any way we can release the user without >> using > AR >> System Administration Console" >> Is there any possibility we can release the user without >> Administrator rights?? >> >> Thanks in advance >> >> Thanks & Regards >> >> Amanullah >> Software Consultant >> >> >> >> DISCLAIMER: >> "This e-mail message including any of its attachments is intended > solely >> for the addressee(s) and may contain privileged information. If you > are >> not the addressee or you have received this email message in error, > please >> notify the sender who will remove your details from its database. 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