If the java version does not match exactly then you might have a
business
case for your server admins that they need to respect the
requirement for
the version of Mid-Tier you are running.. Or get approvals for
upgrading
your mid-tier to a higher version. In my past experience Mid-tier
7.x works
fine with ARS 6.x. I haven't really encountered any problems (I was
on Linux
as far as the Mid-tiers were concerned when I did that though).
Joe
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Wednesday, June 02, 2010 9:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages
Joe, I'm troubleshooting two problems. The HTTP 500 error is not
related to
being able to log into the mid-tier, only to being able to load some
of the
configuration pages.
My other error is the standard ARERR[623] Authentication Failed. It
is with
the back-end permissions. So, I went in to the config page to change
the
password set with my remedy server to which I authenticate with my
remedy
server, but that page doesn't serve up. So, because of the first
listed
error, I cannot resolve the second listed error!
I'll try rolling back the version of Java, but I'm not sure if that
will fly
with our server admins. The error with serving up the JSP pages
started
quite some time ago, long before I upgraded my AR Server.
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, June 01, 2010 1:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages
Gary,
Actually 500 http error code represents an internal web server
error. There
is probably nothing wrong with the page or permissions itself. It may
display if you hit refresh. These errors are usually temporary
caused by a
temporary internal web server problem.
Did you try refreshing the page? Does it work?
You may also want to check your version of the JDK and JRE installed
on your
server. Stick to a recommended version, do not go too far ahead and
definitely do not go even a single patch or version lower.. Going
lower in
my past experience causes problems 90% of the times and going too
far ahead
sometimes works, and sometimes works with problems and sometimes
doesn't
work at all...
Joe
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Tuesday, June 01, 2010 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages
Joe, thanks for the response.
It is HTTP 500 error. "The website cannot display the page"
It's just perplexing why some of the jsp pages load, but not others.
I was hoping to avoid a re-install. This part hasn't worked for
quite some
time, and I'm afraid it's because we are running multiple
application pools
in IIS. I might just need to change Servlet Exec to run in AS mode
instead
of ISAPI. Has anyone had to do this before?
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Saturday, May 29, 2010 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages
**
Gary,
Have you tried re-installing the mid-tier? Unless you had custom
modifications to the login or logout pages, you will not impact much
by
re-installing. You could always back up customizations and replace
these
after your installs.
Also when the page is not displayed, what is the http error number/
code that
you receive?
Joe
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Thursday, May 27, 2010 10:20 AM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages
**
Mid-Tier 6.3 P 021
AR Server 7.1
Windows 2k3
I have tested out NewAtlanta servlet exec to make sure it is
working. They
suggest going to the test page that displays the current time
(https://localhost/servlet/DateServlet, that all works.
Login.jsp works. Config.jsp works. From the Configuration Tool
page, I get
the following result:
Overview (/arsys/shared/config/config_overview.jsp) works
General Settings (/arsys/shared/config/config_general.jsp) works
AR Server Settings (/arsys/shared/config/config_arslist.jsp) works
Cache Settings (/arsys/shared/config/config_cache.jsp) works
Web Service Settings (arsys/shared/config/config_webservice.jsp)
DOES NOT
WORK ß this is not a big deal for this one.
Log Settings (arsys/shared/config/config_logs.jsp) DOES NOT WORK
Change Password (arsys/shared/config/config_password.jsp) DOES
NOT WORK
Also that doesn't work, from the AR Server Settings page:
Add Server (arsys/shared/config/config_add_arserver.jsp) and Edit
(arsys/servlet/DeleteServerServlet?) buttons don't work.
The pages that don't load all give me "The website cannot display
the page"
error. I thought at first it was New Atlanta, I read that it can
have issues
with IIS if you are using multiple application pools, which I am.
However,
if it were New Atlanta, why would some of the jsps serve up and some
not?
Also worth mentioning, the JSP issue was here prior to my
upgrading of the
remedy server to 7.1, and the web server and ar server are on separate
boxes.
My root error I'm trying to troubleshoot is one that I've seen
other people
run into a lot: ARERR[623] Authentication failed. This is not an
authentication failed error due to my remedy login account and
password not
matching, this is an issue with the Mid-Tier itself trying to
connect to the
remedy server.
Thanks,
Gary Opela, Jr.
_______________________________________________________________________________
