I'm running ARServer 7.1. I was hoping to avoid upgrading to 7.1 because I cannot use tomcat.
Will my existing instance of new Atlanta work with 7.1, or would there be licensing issues? Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Donald Morton Sent: Wednesday, June 02, 2010 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages Midtier 7.0 works fine against the 6.3 arserverd, but I think there are issues with webservices if you use the 7.1 midtier against a 6.3 arserverd. Sent from my iPod On Jun 2, 2010, at 1:46 PM, Joe D'Souza <jdso...@shyle.net> wrote: > If the java version does not match exactly then you might have a > business > case for your server admins that they need to respect the > requirement for > the version of Mid-Tier you are running.. Or get approvals for > upgrading > your mid-tier to a higher version. In my past experience Mid-tier > 7.x works > fine with ARS 6.x. I haven't really encountered any problems (I was > on Linux > as far as the Mid-tiers were concerned when I did that though). > > Joe > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org]on Behalf Of Opela, Gary L CTR USAF ABW 72 > ABW/SCOOA > Sent: Wednesday, June 02, 2010 9:46 AM > To: arslist@ARSLIST.ORG > Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages > > > Joe, I'm troubleshooting two problems. The HTTP 500 error is not > related to > being able to log into the mid-tier, only to being able to load some > of the > configuration pages. > > My other error is the standard ARERR[623] Authentication Failed. It > is with > the back-end permissions. So, I went in to the config page to change > the > password set with my remedy server to which I authenticate with my > remedy > server, but that page doesn't serve up. So, because of the first > listed > error, I cannot resolve the second listed error! > > I'll try rolling back the version of Java, but I'm not sure if that > will fly > with our server admins. The error with serving up the JSP pages > started > quite some time ago, long before I upgraded my AR Server. > > > Thanks, > > Gary Opela, Jr. > Sr. Remedy Engineer > Avaya Phone Admin > RSP Cert, Sec+ > COMM: 405 582 4272 > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza > Sent: Tuesday, June 01, 2010 1:02 PM > To: arslist@ARSLIST.ORG > Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages > > Gary, > > Actually 500 http error code represents an internal web server > error. There > is probably nothing wrong with the page or permissions itself. It may > display if you hit refresh. These errors are usually temporary > caused by a > temporary internal web server problem. > > Did you try refreshing the page? Does it work? > > You may also want to check your version of the JDK and JRE installed > on your > server. Stick to a recommended version, do not go too far ahead and > definitely do not go even a single patch or version lower.. Going > lower in > my past experience causes problems 90% of the times and going too > far ahead > sometimes works, and sometimes works with problems and sometimes > doesn't > work at all... > > Joe > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org]on Behalf Of Opela, Gary L CTR USAF ABW 72 > ABW/SCOOA > Sent: Tuesday, June 01, 2010 10:01 AM > To: arslist@ARSLIST.ORG > Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages > > > Joe, thanks for the response. > > It is HTTP 500 error. "The website cannot display the page" > > It's just perplexing why some of the jsp pages load, but not others. > > I was hoping to avoid a re-install. This part hasn't worked for > quite some > time, and I'm afraid it's because we are running multiple > application pools > in IIS. I might just need to change Servlet Exec to run in AS mode > instead > of ISAPI. Has anyone had to do this before? > > > Thanks, > > Gary Opela, Jr. > Sr. Remedy Engineer > Avaya Phone Admin > RSP Cert, Sec+ > COMM: 405 582 4272 > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza > Sent: Saturday, May 29, 2010 11:44 AM > To: arslist@ARSLIST.ORG > Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages > > ** > Gary, > > Have you tried re-installing the mid-tier? Unless you had custom > modifications to the login or logout pages, you will not impact much > by > re-installing. You could always back up customizations and replace > these > after your installs. > > Also when the page is not displayed, what is the http error number/ > code that > you receive? > > Joe > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org]on Behalf Of Opela, Gary L CTR USAF ABW 72 > ABW/SCOOA > Sent: Thursday, May 27, 2010 10:20 AM > To: arslist@ARSLIST.ORG > Subject: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages > > > ** > > Mid-Tier 6.3 P 021 > > AR Server 7.1 > > Windows 2k3 > > > > I have tested out NewAtlanta servlet exec to make sure it is > working. They > suggest going to the test page that displays the current time > (https://localhost/servlet/DateServlet, that all works. > > > > Login.jsp works. Config.jsp works. From the Configuration Tool > page, I get > the following result: > > Overview (/arsys/shared/config/config_overview.jsp) works > > General Settings (/arsys/shared/config/config_general.jsp) works > > AR Server Settings (/arsys/shared/config/config_arslist.jsp) works > > Cache Settings (/arsys/shared/config/config_cache.jsp) works > > Web Service Settings (arsys/shared/config/config_webservice.jsp) > DOES NOT > WORK ß this is not a big deal for this one. > > Log Settings (arsys/shared/config/config_logs.jsp) DOES NOT WORK > > Change Password (arsys/shared/config/config_password.jsp) DOES > NOT WORK > > > > Also that doesn't work, from the AR Server Settings page: > > Add Server (arsys/shared/config/config_add_arserver.jsp) and Edit > (arsys/servlet/DeleteServerServlet?) buttons don't work. > > > > The pages that don't load all give me "The website cannot display > the page" > error. I thought at first it was New Atlanta, I read that it can > have issues > with IIS if you are using multiple application pools, which I am. > However, > if it were New Atlanta, why would some of the jsps serve up and some > not? > > > > Also worth mentioning, the JSP issue was here prior to my > upgrading of the > remedy server to 7.1, and the web server and ar server are on separate > boxes. > > > My root error I'm trying to troubleshoot is one that I've seen > other people > run into a lot: ARERR[623] Authentication failed. This is not an > authentication failed error due to my remedy login account and > password not > matching, this is an issue with the Mid-Tier itself trying to > connect to the > remedy server. > > > > > > Thanks, > > > > Gary Opela, Jr. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
