Marcelo, I always dread these types of requests. I don't think any workflow is dependent on reported source field but as a general practice I try to avoid modifying ITSM objects as much as I can. I handle it by creating a dummy field and hiding the original.
Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 >>> marc...@cpchem.com 06/09/10 12:20 PM >>> I have been asked to modify and remove some of the selection attributes for the field "Reported Source" in Incident Management (ITSM 7.0.03). I would like to know if there is any adverse effect in removing selection values. For example: Delete option "Fax". Rename option "Systems Management" to System Generated. Etc. Also, going forward, what is the best way to find out if changing a OOB field or field value will affect other OOB functionality (i.e. notifications, approvals, SLAs, etc)? Thanks, Marcelo _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
