Our rule is that if the menu is sequential, we won't modify it, but if the numbering is "custom" we will add odd valued entries (so they won't be affected by upgrades). We have modified that particular menu without issue. You can use a tool like Abydos to track what workflow uses a particular field. Anne Ramey
*********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Thursday, June 10, 2010 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Module - Reported Source ** Marcelo, I always dread these types of requests. I don't think any workflow is dependent on reported source field but as a general practice I try to avoid modifying ITSM objects as much as I can. I handle it by creating a dummy field and hiding the original. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 >>> marc...@cpchem.com 06/09/10 12:20 PM >>> I have been asked to modify and remove some of the selection attributes for the field "Reported Source" in Incident Management (ITSM 7.0.03). I would like to know if there is any adverse effect in removing selection values. For example: Delete option "Fax". Rename option "Systems Management" to System Generated. Etc. Also, going forward, what is the best way to find out if changing a OOB field or field value will affect other OOB functionality (i.e. notifications, approvals, SLAs, etc)? Thanks, Marcelo _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are" _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
