I just did this. Start by querying the database for that field id to get an idea of what other forms carry the same field (for example, the HPD:Incident_InterfaceCreate) and may pass (or receive it) from the HPD:Help Desk form. You'll want to make the same changes to all the forms that have a dependency. In my case I was only modifying an existing value so I left alone anything that was not customer facing. Fortunately this is a custom selection field so you can remove/replace/insert values without adversely affecting existing data. -- Chris Danaceau AttivaSoft Solutions Architect
________________________________ From: Action Request System discussion list(ARSList) on behalf of Martinez, Marcelo A Sent: Wed 6/9/2010 12:20 PM To: arslist@ARSLIST.ORG Subject: Incident Module - Reported Source I have been asked to modify and remove some of the selection attributes for the field "Reported Source" in Incident Management (ITSM 7.0.03). I would like to know if there is any adverse effect in removing selection values. For example: Delete option "Fax". Rename option "Systems Management" to System Generated. Etc. Also, going forward, what is the best way to find out if changing a OOB field or field value will affect other OOB functionality (i.e. notifications, approvals, SLAs, etc)? Thanks, Marcelo _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
