> that is a new feature with ARS 7.5, I believe. Actually it started in AR System 7.1.00.
-David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Thursday, July 15, 2010 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: SQL Database Replication Hey Elry, One more thing that I forgot to mention to you, that is a new feature with ARS 7.5, I believe. As you may know, AR Server license keys are stored in the database, not in a file as it used be before. However, the new feature in ARS 7.5 is that you can enter ARS licenses for servers for which the Host ID is not the one of the current server. When the ARS server starts, it picks the license key that matches its host id. In our case, we entered the DEV and UA ARS serverlicense keys in production, so when we do the database restore, we don't have to key in the ARS Server license key. Very handy. Myself and other listers have accomplished this task, so it's doable. So don't give up, and make sure you document all the issues you run into for your specific environment, create a checklist as I suggested, so the next time it will be smoother. Guillaume ________________________________________ From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Elry [elryal...@gmail.com] Sent: Thursday, July 15, 2010 2:12 PM To: arslist@ARSLIST.ORG Subject: Re: SQL Database Replication Well... We were able to get the system up and running, but I noticed that there are some odd things: 1) All structures and data appear to be available at the database level. 2) Server Information had no data. 3) User form cannot be pulled up in the User Tool/ Dev Studio. 4) Forms that are large (300 + fields) cannot be pulled up in the User Tool/ Dev Studio. 5) ARERR 556 Missing data in the SQL Database is "littered" throughout the arerror.log for forms and workflow. This begs the question: Has anyone out there had any such experience with 7.5???? On Jul 15, 12:20 pm, Elry <elryal...@gmail.com> wrote: > Hi Guys... > > Thanks for all the responses so far. > > Guillame: I am checking the ar.cfg file right now and correcting a > few discrepancies (i.e. the ARAdmin password in production is not the > default). > > LJ: I agree with Oracle last year - we were able to drop and attach > database instances without a "hitch". > > Right now - it looks like it is probably the differences with the > ar.cfg that might be the issue. > > On Jul 15, 12:03 pm, LJ LongWing <lj.longw...@gmail.com> wrote: > > > > > > > Elry, > > This is how we manage our refreshes of Dev/Test, I can let you know that for > > our custom application, that function works just fine. > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > > [mailto:arsl...@arslist.org] On Behalf Of Elry > > Sent: Thursday, July 15, 2010 9:36 AM > > To: arsl...@arslist.org > > Subject: Re: SQL Database Replication > > > Thanks Terry... > > > Just spoke to the DBA - what he actually did was: > > > 1) Made a backup copy of Production. > > 2) Restored the backup copy to the Sandbox. > > > This appears to be quite different from replication - could this be > > the source of the problem. > > > On Jul 15, 11:30 am, Terry Bootsma <tboot...@objectpath.com> wrote: > > > ** Elry: > > > One thing to consider is that when you replicate from server A to server > > B, the replicated database may not be in an "active" state. You may have > > to take it out of this state to actually start Remedy and have it connect to > > it... have you tried this? > > > Terry > > > > On Jul 15, 2010,Elry<elryal...@gmail.com> wrote: > > > > Hi Guillaume... > > > We just gave it a try this morning and got the following error: > > > Incorrect format in the definition file (ARERR 402). This is when the > > > ARS Service tries to start - this ouput occurs in the arrerror.log > > > Looks like ARMonitor shuts it down with a ARERR 33 AND ARERR 32. > > > Anyone familiar with this .... > > > On Jul 15, 10:58 am, Guillaume Rheault <guilla...@dcshq.com> wrote: > > > > Elry, > > > > > I believe option A is the best, because you will get all the data from > > production on your development and test environments. This is a huge plus. > > > > There are a few things that you would need to change once the database > > is overwritten, such as updating the ARS and ITSM licenses assigend to users > > (assuming your fixed and floating counts are different from production to > > dev and UAT), and disabling the outgoing mailbox from your dev and UAT > > environments, to make sure no email goes out accidentally. > > > > > Keep in mind that BMC (well really the old Remedy) architected ARS from > > its inception do perform this very task, so it's definitely doable. There > > were some bugs in older ARS versions where the server references were > > hardcoded, but this is not the case with latest versions (i.e. 7.x and 6.3, > > I believe). > > > > > You may find some sporadic server references in entries in configuration > > forms in ITSM, but BMC is working towards making sure there are no server > > references in the next version. > > > > It's only a matter of keeping for yourself a checklist of things to do > > after the DB overwrite. > > > > > I suggest creating a ticket with BMC support specifying your ITSM > > version and patch, so BMC can tell you where, if any, server references are > > found in your ITSM version. > > > > > I think you'll find this the best option once you get going. > > > > > Guillaume > > > > > ________________________________________ > > > > From: Action Request System discussion list(ARSList) > > [arsl...@arslist.org] on behalf of Elry [elryal...@gmail.com] > > > > Sent: Thursday, July 15, 2010 8:46 AM > > > > To:arsl...@arslist.org > > > > Subject: SQL Database Replication > > > > > Hi Folks... > > > > > I am going to ask this question again - because I have never seen a > > > > definitive answer. > > > > > Here is what we have: > > > > > 1) Independent SQL Database Tier (2005). > > > > 2) ARSystem Application Tier (7.5 Patch 2). > > > > 3) Mid-tier (7.5 Patch 2). > > > > > Environments: > > > > > 1) Sandbox > > > > 2) Development > > > > 3) Staging > > > > 4) Production > > > > 5) Reporting/Archiving (to be deployed). > > > > > What we need to do is the following: > > > > > 1) Update the Staging and Development environments with data from > > > > production > > > > 2) Replicate the Production database to our new Reporting/Archiving > > > > environment. > > > > > Options being considered: > > > > > A) Database Replication. > > > > B) BMC Remedy Migrator. > > > > C) DSO. > > > > > We understand and know how to use options B) and C). We are looking > > > > for feedback from anyone who is successfully using option A). > > > > Specifically... > > > > > 1) What type of replication. > > > > 2) Are there configuration paramaters that are retained at the > > > > database level that need to be changed. > > > > 3) Are there any considerations for ar.cfg. > > > > > I have never seen a white paper on database replication ( I understand > > > > that this method is unsupported). > > > > > Any feedback would be greatly appreciated. > > > ___________________________________________________________________________ > > ____ > > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are" > > > ___________________________________________________________________________ > > ____ > > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are" > > > ____________________________________________________________________________ > > ___ > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are" > > > > _attend WWRUG10www.wwrug.comARSlist:"Where the Answers Are"_ > > > ____________________________________________________________________________ > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are" > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are"- Hide quoted > > text - > > > - Show quoted text - > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"- Hide quoted text > - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
