I'm planning on attending the November 1st - 5th SRM class in San Jose. I've been working with it over a year now as well, so I'm mostly just taking it to fill in gaps and see some of the changes in functionality.
Although, as previous posts on the ARSList indicate, upgrading from 2.2 to 7.6 did not go well in my environment and we're still cleaning up the mess. I posted about what happened to our ITSM emails, but we've had several other issues including it breaking the ability to add people with a "Used By" characteristic within Asset Management. I was told that SRM apparently installed stuff it shouldn't have that only works with ITSM 7.6, so now we have a lot of cleanup to do in disabling that stuff. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Wednesday, September 01, 2010 1:30 AM To: arslist@ARSLIST.ORG Subject: Re: Online vs. Instructor Led On Site Training ** After having a few months of real life experience with SRM, and noticing the product has stabilized a lot more than its predecessor versions, I was thinking of taking some training on this.. Any pointers? I believe there is no option for taking an online course but only classroom? True? Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Chowdhury, Tauf Sent: Tuesday, August 31, 2010 5:49 PM To: arslist@ARSLIST.ORG Subject: Re: Online vs. Instructor Led On Site Training ** I don't know if they are diminishing or just moving away from being "BMC hosted" and being "Partner hosted." I've definitely seen a lot more partner offerings when it comes to instructor led classroom courses and less from BMC. However, BMC looks like it is pushing all of the "BMC hosted" classes to a virtual classroom environment. A good example of this is the SRM training. It is now completely all virtual (last I checked). Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Tuesday, August 31, 2010 5:24 PM To: arslist@ARSLIST.ORG Subject: Re: Online vs. Instructor Led On Site Training For me, instructor led onsite is the way to go. Online is advantageous in that you do not have to travel, it is cheaper, you can work while taking the training, or sit at home and "watch the kids" while learning. But in my opinion, having to sit in a classroom ensures that you dedicate 100% of your attention to what is being thought. Without the distractions of work, family, work... (did I say work?). Also, there are some really great instructors which don't mind staying late and showing you some cool stuff or having their brain picked at. Are instructor led classes diminishing? Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Tuesday, August 31, 2010 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Online vs. Instructor Led On Site Training ** You do not get the full classroom experence. People attend not to ask ques(ions. Thus making the lear lless than in a classroom ________________________________ From: Jase Brandon [jasebran...@gmail.com] Sent: 08/31/2010 04:36 PM AST To: arslist@ARSLIST.ORG Subject: Online vs. Instructor Led On Site Training ** Hello All, Does anyone have any preferences regarding Online BMC Training vs. On site Instructor led training? I have taken WBT's before and enjoy the experience of taking an instructor led class on site, but have never done a virtual classroom instructor led training. My concern is that the Online BMC class won't have all the benefits of the classroom. Thoughts anyone? Thanks, Jase Brandon Quality Technology Services _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
