Yeah, I think the only native ITSM app. I would recommend running on a mobile device would be maybe the Approval Console. That's IF it would run, which I'm not sure it would.
However, there are sound, proven alternatives from Aeroprise and MobileReach and a couple of others that do the translation for you. Rick On Mon, Oct 11, 2010 at 10:43 AM, Pierson, Shawn <shawn.pier...@sug.com>wrote: > ** > > I personally prefer to stay with the default Android browser, which is > based on webkit just like the iPhone browser. I think that unfortunately, > what we really need are JSP pages formatted for mobile environments from > BMC. Even if you got 100% of the functionality working, it’s designed for a > larger screen that you interact with via keyboard and mouse rather than a > tiny touch screen. I personally would not suggest my users access ITSM via > their phones even if it all worked. While not free, there is a reason why > companies sell mobile-based Remedy clients. I just hope that eventually BMC > will create mobile-friendly JSP pages that don’t require third party > software. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Southern Union > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Meyer, Jennifer L > *Sent:* Monday, October 11, 2010 12:26 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Smartphone browser compatibility--Dolphin > > > > ** > > Hello, Listers! > > > > My team has been attempting to provide “free” smartphone support to our > user base. This weekend, I downloaded the Dolphin Browser V3.0 on my > Android device, which works well. I can open our production mid-tier and > access our Remedy incidents and changes. It does appear to have some issues > interacting with the mid-tier, however. First off, forms won’t always > scroll, so you have to zoom wayyyy out to get to the bottom and right > sides. Second, Page Holders don’t appear on all forms. > > > > On the plus side, Dolphin is very sensitive to touch, so even when zoomed > wayyyy out, I can still click on the button I want. Crystal reports on the > mid-tier are beautiful with Dolphin! And if all else-fails, you can use the > mouse/rollerball to navigate. > > > > Does anyone have an Android 2+ device who would be willing to test Dolphin > Browser HD with their system? I’m curious to see if Android 2+ and Dolphin > HD is more compatible with the mid-tier than my Android 1.6 and Dolphin 3.0. > > > > Jennifer Meyer > > Remedy Technical Support Specialist > > State of North Carolina > > Office of Information Technology Services > > Service Delivery Division ITSM & ITAM Services > > Office: 919-754-6543 > > ITS Service Desk: 919-754-6000 > > jennifer.me...@nc.gov > > http://its.state.nc.us > > > > E-mail correspondence to and from this address may be subject to the North > Carolina Public Records Law and may be disclosed to third parties only by an > authorized State Official. > > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > Private and confidential as detailed > here<http://www.sug.com/disclaimers/default.htm#Mail>. > If you cannot access hyperlink, please e-mail sender. > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
