Aeroprise and MobileReach are great alternatives and provide great solutions to running ITSM apps.
For those of us that are completely home grown, it just seems that we should be able to access forms through the MidTier with a native webkit browser. Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, October 11, 2010 1:49 PM To: arslist@ARSLIST.ORG Subject: Re: Smartphone browser compatibility--Dolphin ** Yeah, I think the only native ITSM app. I would recommend running on a mobile device would be maybe the Approval Console. That's IF it would run, which I'm not sure it would. However, there are sound, proven alternatives from Aeroprise and MobileReach and a couple of others that do the translation for you. Rick On Mon, Oct 11, 2010 at 10:43 AM, Pierson, Shawn <shawn.pier...@sug.com<mailto:shawn.pier...@sug.com>> wrote: ** I personally prefer to stay with the default Android browser, which is based on webkit just like the iPhone browser. I think that unfortunately, what we really need are JSP pages formatted for mobile environments from BMC. Even if you got 100% of the functionality working, it's designed for a larger screen that you interact with via keyboard and mouse rather than a tiny touch screen. I personally would not suggest my users access ITSM via their phones even if it all worked. While not free, there is a reason why companies sell mobile-based Remedy clients. I just hope that eventually BMC will create mobile-friendly JSP pages that don't require third party software. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Meyer, Jennifer L Sent: Monday, October 11, 2010 12:26 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Smartphone browser compatibility--Dolphin ** Hello, Listers! My team has been attempting to provide "free" smartphone support to our user base. This weekend, I downloaded the Dolphin Browser V3.0 on my Android device, which works well. I can open our production mid-tier and access our Remedy incidents and changes. It does appear to have some issues interacting with the mid-tier, however. First off, forms won't always scroll, so you have to zoom wayyyy out to get to the bottom and right sides. Second, Page Holders don't appear on all forms. On the plus side, Dolphin is very sensitive to touch, so even when zoomed wayyyy out, I can still click on the button I want. Crystal reports on the mid-tier are beautiful with Dolphin! And if all else-fails, you can use the mouse/rollerball to navigate. Does anyone have an Android 2+ device who would be willing to test Dolphin Browser HD with their system? I'm curious to see if Android 2+ and Dolphin HD is more compatible with the mid-tier than my Android 1.6 and Dolphin 3.0. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM & ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov> http://its.state.nc.us<http://its.state.nc.us/> E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ Private and confidential as detailed here<http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access hyperlink, please e-mail sender. _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
