I cannot see migrating an existing Production ITSM environment that has external integrations and even minor customizations over to the SaaS platform. However, I do see an opportunity for companies that cannot afford or maintain multiple environments to use the SaaS platform to host a "Training" environment. If there weren't so many restrictions you could possibly do Dev as well but since it is locked down and you share your DB with other companies, this could be an impossibility.
Maybe BMC has answers to this and maybe they don't but the presentation didn't give me the "warm and fuzzies" about it. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Thursday, November 11, 2010 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy OnDemand - SaaS platform discussion John, I think the AR System platform can work well in a SaaS model. So I think it's more like what kind of applications are appropriate for SaaS. I don't think a full-blown BSM/ITSM implementation with all the modules, all the integrations, all the reports, etc, etc can work as SaaS. But I can very well envision small, targeted and generic applications built on Remedy and provided as a software subscription service. Guillaume ________________________________ From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of John Sundberg [john.sundb...@kineticdata.com] Sent: Thursday, November 11, 2010 7:00 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy OnDemand - SaaS platform discussion ** Tauf/Guillaume/ARSList, Do you think ARSystem is designed for a SAAS model? (somewhat - refers back to the previous posting of "Works as designed") -John On Nov 10, 2010, at 4:53 PM, Chowdhury, Tauf wrote: ** Listers, Hey, I just wanted to get your opinions on the Remedy SaaS vision. I was at the Column Roadshow in NYC where the BMC rep presenting Remedy OnDemand got hammered on issues with the SaaS platform. Mainly, it was around the "loss" of control and limited support of customizations. There were also issues around upgrades. Have any of you given this a thought? It provided for some entertaining dialogue last night so it should be even more so here on the list! Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ -- John Sundberg Kinetic Data, Inc. "Building a Better Service Experience" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com <http://www.kineticdata.com/> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
