Very interesting... Have you seen Kinetic Task?
Basically an asynchronous task engine that runs similar to how you describe. It can run on the same server as ARS or outside the server too. It allows you to eliminate many of the unnecessary steps that filters are currently doing in-phase and let's them run out of phase effectively improving user performance. Kinetic Task is a generic task engine to coordinate ARS workflow and non-ARS workflow across the enterprise. It was designed to address the exact case you mentioned - the ability to "customize" workflow but to manage the associated risk of doing so. (it is the back end processing engine of Kinetic Request 5.0) I have been dreaming of it for ten years - we have finally built it. So to get back to your comment/vision - yes I agree you can pull it off with some good design and a set of tools and processes. -John Sent from my iPad -- John Sundberg Kinetic Data, Inc. "Building a Better Service Experience" Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com On Nov 16, 2010, at 8:52 PM, Carey Matthew Black <black....@gmail.com> wrote: > Ok... so it has been a long time since I posted... Just a long time > Remedy hack with a few dreams here... ( AKA: A customer who thinks BMC > can....) > > > But I wanted to throw out a few ideas on one of these threads... > > RE: > " >> Some even need a software to be installed on the server. How this would be >> addressed? > " > > I would suggest that given the filter plug-in design (and/or a Web > services integration) that a good generic interface should be possible > to allow customers to host "customer located interfaces" that could > interface with BMC hosted ARS servers. I do not doubt that it would > take some additional effort to implement that way. However it seems > reasonable that ARS filters could make an external call that would > "reach into" the customers server/Network and pass in the data needed > to trigger some process on that end of the connection. > > I think BMC should be able to offer a "skeleton" web service that > could allow for synchronous processing fairly easily with a stub of > "put customer code here". ( Maybe a few weeks of a developers time to > get the sample ready?) > > I also think that BMC could be able to offer a similar "skeleton" web > service that would allow for asynchronous processing too. (Pass out a > transaction key that the customer side would later login to their ARS > and pass back the results when their code finishes to resume the > processing on the ARS side..) > > And I will add that it should be possible to even have a plugin server > running on the customers side of the network link too. (So there are > many ways to solve this problem with existing ARS technologies. And do > not get me started on how other NON-ARS technologies could also be > used...) > > I see no reason why this kind of scenario could not be supported if > BMC wants to do it. > > -- > Carey Matthew Black > BMC Remedy AR System Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > On Mon, Nov 15, 2010 at 10:32 AM, Brock, Anne <anne_br...@bmc.com> wrote: >> ** >> >> Hi, Jiri - >> >> >> >> >> >> OS and database platforms – will the customers be able to choose which >> platform is used as many have existing integrations that depend on their >> current platforms. >> >> Anne: No - On Demand uses SQL Server 2008. We will work with >> customers on moving existing integrations. >> >> >> >> Some even need a software to be installed on the server. How this would be >> addressed? >> >> Anne: The onboarding team would work with the customers to >> decide if the s/w can be installed or not. This may be one of those areas >> that will mean On Premise is best for a customer, depending on what they are >> looking to install. >> >> >> >> Customizations – does this mean that before a customer can migrate to on >> demand platform all their customizations have to go through the >> certification process? Also, if the customer proposes a new customization, >> is there going to be an agreed time in which BMC completes the assessment? >> (i.e. how long the customer has to wait before they can provide the new >> functionality to the business). And what if the proposed customization is >> rejected? Is there any escalation process in place or would BMC suggest >> “correct” way of implementing the customization as part of the service? Or >> would the customer have to purchase consultancy from BMC to implement the >> customizations in the correct way? And finally, will the certification >> requests be charged to the customer or will they be part of the on demand >> service? >> >> Anne: I just sent over an email from Tony Myers on >> customizations; we will be coming out with a white paper. But yes, you can >> understand I'm sure why we want the customizations to be certified, since we >> are responsible for upgrades - we don't want any customization breaking the >> ability to upgrade. I believe the SLA for certification of customizations is >> four days; that's one of those things we're still seeing how it works for >> the customers. If we don't agree with the way the customization was done, of >> course we would work with you on a better way to do it. >> >> >> >> Upgrades – who decides when the upgrade takes place? Some customers may need >> time to implement the business change and may hence easily fall behind the >> officially supported version. >> >> Anne: We will work with customers on timing of upgrades. >> However, we will not let customers to get too far behind. Today, many of our >> on premise customers are still on 4.x, 5.x, 6.x. It's great that those >> versions are still working for them! But with On Demand we do not want that >> big a gap between current version and what customers are on. Because the >> customizations will all be done in a way that they can be maintained in >> upgrades, and because we are doing the upgrades, we expect customers to be >> able to upgrade in a timely manner. But for example - there are customers >> whose governance demands that they be on current minus one version; so we >> will work with the customers on the timing of the upgrades. >> >> >> >> www.bmc.com/events - recorded and live demos on Remedy on Demand, SD on >> Force, and lots of other good topics! >> >> >> >> Anne Brock >> >> Principal SC, BMC Software >> >> ***disclaimer: things change rapidly in the on demand world, so pls. consult >> your account rep for the latest and greatest.... > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
