That was a typo. I meant ITSM 7.0.1 Patch 3. You have to be on a minimum of patch 3 of 7.0.1 to be able to upgrade to ITSM 7.6.3 directly..
Joe From: Easter, David Sent: Monday, November 22, 2010 4:45 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 & ITSM 7.6.3 ? 7.6.04 is a maintenance release, so it will have the same basic characteristics as 7.6.03. There is no such version as ITSM 7.1 – so can’t answer that question, but the minimum version you can upgrade from for ITSM is 7.0.03 Patch 009. If you are on a version prior to ITSM 7.0.03 Patch 009, you will need to get to patch 009 before upgrading to any higher version. If you have specific queries about the 7.6.04 ITSM Suite, perhaps it would be best for you to join the ITSM 7.6.04 Solution Beta where you could have access to the code, documentation and be able to post your questions under NDA on the BMC Developer Network forums dedicated to the beta. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Monday, November 22, 2010 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 & ITSM 7.6.3 ? ** It is possible (with the support of a couple of KB’s) to upgrade ITSM 7.1 Patch 3 directly to ITSM 7.6.3... The upgrade supports a step upgrade through a single installer without running individual installers for intermediate versions.. Would the same be possible with the new version? If not, how high up should ARS and ITSM and other apps would need to be to directly upgrade to 7.6.4 bypassing 7.5? What would the minimum hardware requirement be (memory and processing power – disk space would be good to know too though disk space is seldom an issue).. Joe From: Easter, David Sent: Monday, November 22, 2010 3:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 & ITSM 7.6.3 ? ** Correct. At this time, no patches are planned for ITSM Suite 7.6.03 as it will be superseded by 7.6.04. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Monday, November 22, 2010 12:22 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 & ITSM 7.6.3 ? ** …and is 7.6.04 going to be in lieu of any 7.6.03.001? Just wondering, since so many of my open issues with 7.6.03 (ARS, server groups, all of the apps) are getting the “that will be fixed in 7.6.04” treatment right now. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, November 22, 2010 2:18 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 & ITSM 7.6.3 ? ** Tentative date is Jan 2011 and it would be for the entire ITSM Suite – AR System, applications, Atrium, etc. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Monday, November 22, 2010 12:03 PM To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 & ITSM 7.6.3 ? ** Is there a tentative date for the release of 7.6.4? And would that just be at ARS level? Or all applications as well? Joe From: Kelly Gatewood Sent: Monday, November 22, 2010 2:48 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Recommend ARS 7.6.3 & ITSM 7.6.3 ? ** Ken, I have personally worked on both of the configurations listed below. I personally would wait and go with the 7.6.4 release that should be out soon. If that is not an option then I would choose the 7.6.3 platform as it has 64bit support for the Windows platform. Also, please note that over the last several versions BMC has made significant improvements in regards to performance on Midtier, reporting, and unified views throughout the system. Thanks Kelly Gatewood IT Prophets, LLC wlmailhtml:kgatew...@itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leihkauff, Kenneth Sent: Monday, November 22, 2010 11:20 AM To: arslist@ARSLIST.ORG Subject: Recommend ARS 7.6.3 & ITSM 7.6.3 ? ** We have been running several 7.1 patch 6 ARS, Solaris/Oracle 10g, and Linux Apache/Tomcat Mid-Tier systems for some time now. They have been very stable in our production environment which hosts many custom applications for several of our customers (no ITSM). We now need to set up some additional new ARS and ITSM instances. They are required to be MS Windows with MS SQL Server database. Question: would you consider it a little risky to go with the latest ARS and ITMS 7.6.3 version due to the fact that it has only been out for a couple of months? Since 7.5 ARS 7.6 ITSM has been out longer, do you think that is more likely to be stable and less problematic? Thank you for your assessment regarding 7.6.3 ARS and ITSM. Ken _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
