You are correct, and maybe I wasn't totally clear but I'd never advocate giving write access to anyone, and I'd also never turn over the ARAdmin password either. The other danger in even giving DB level access to end users is that they could write queries that cause locking issues and such, causing performance problems and possibly even errors if Remedy tries to write to a record that the user already has locked in their query.
Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, February 22, 2011 10:36 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 ITSM No more UT Questions ** Reminder:: This would be a bad practice to give out Write capability to the user.. This is the reason for the AR odbc connector, Read only. Which is more than likely going to stick around (somehow). I would think On Tue, Feb 22, 2011 at 11:18 AM, Pierson, Shawn <shawn.pier...@sug.com<mailto:shawn.pier...@sug.com>> wrote: I'm pretty sure that BMC Analytics uses the ODBC drivers, and even if they were not available, it's pretty trivial to use SQL Server or Oracle ODBC drivers to connect to the database, it's just that you have to have a separate account that can access the database and know how to convert the dates, as well as manually translate the integer values to the text values on enumerated fields. Thanks, Shawn Pierson Remedy Developer | Southern Union -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of David Durling Sent: Tuesday, February 22, 2011 9:35 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: 7.6.04 ITSM No more UT Questions I forgot the fate of ODBC driver use, though it was delivered with the user tool in the past. Some of our users have liked that for logging in from Excel where they can manipulate reports in a familiar way. Perhaps it's an option against the newer ARS? (If the users didn't necessarily feel the need to be "in Remedy".) David Durling University of Georgia On 2/22/2011 9:58 AM, Roger Justice wrote: > ** The Macro's are going to be the hardest sale. The new WEB reporting > that was added to 7.6.04 allows all users to create their own reports > and export it to a csv file. It is a little more work however it does > also provide the capability to build graphical reports. > > -----Original Message----- > From: Sanford, Claire > <claire.sanf...@memorialhermann.org<mailto:claire.sanf...@memorialhermann.org>> > To: arslist <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> > Sent: Tue, Feb 22, 2011 9:50 am > Subject: Re: 7.6.04 ITSM No more UT Questions > > ** > I highlighted two of Joe's questions and comments. They really hit home > here with my users. > How do people pull their own ad hoc reports, based on their own > criteria, into a .csv file if there is no user tool. They don't want a > crystal report. They want a report they can massage and manipulate etc. > Ad Hoc reports were a huge factor when we looked at keeping Remedy vs. > "the other guys" and we were told that that would not be a problem. > Can they use the last created version of the UT on the 7.6.04 version? > I have a very unhappy user community and I only showed it to a few in my > heavy user group. Can't wait for the rest of them.... > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug11 www.wwrug.com<http://www.wwrug.com> ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
