I forgot the fate of ODBC driver use, though it was delivered with the
user tool in the past. Some of our users have liked that for logging in
from Excel where they can manipulate reports in a familiar way. Perhaps
it's an option against the newer ARS? (If the users didn't necessarily
feel the need to be "in Remedy".)
David Durling
University of Georgia
On 2/22/2011 9:58 AM, Roger Justice wrote:
** The Macro's are going to be the hardest sale. The new WEB reporting
that was added to 7.6.04 allows all users to create their own reports
and export it to a csv file. It is a little more work however it does
also provide the capability to build graphical reports.
-----Original Message-----
From: Sanford, Claire <claire.sanf...@memorialhermann.org>
To: arslist <arslist@ARSLIST.ORG>
Sent: Tue, Feb 22, 2011 9:50 am
Subject: Re: 7.6.04 ITSM No more UT Questions
**
I highlighted two of Joe's questions and comments. They really hit home
here with my users.
How do people pull their own ad hoc reports, based on their own
criteria, into a .csv file if there is no user tool. They don't want a
crystal report. They want a report they can massage and manipulate etc.
Ad Hoc reports were a huge factor when we looked at keeping Remedy vs.
"the other guys" and we were told that that would not be a problem.
Can they use the last created version of the UT on the 7.6.04 version?
I have a very unhappy user community and I only showed it to a few in my
heavy user group. Can't wait for the rest of them....
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