The ODBC driver is still supplied with the 7.6.04 WUT.
-----Original Message----- From: Pierson, Shawn <shawn.pier...@sug.com> To: arslist <arslist@ARSLIST.ORG> Sent: Tue, Feb 22, 2011 11:19 am Subject: Re: 7.6.04 ITSM No more UT Questions I'm pretty sure that BMC Analytics uses the ODBC drivers, and even if they were ot available, it's pretty trivial to use SQL Server or Oracle ODBC drivers to onnect to the database, it's just that you have to have a separate account that an access the database and know how to convert the dates, as well as manually ranslate the integer values to the text values on enumerated fields. Thanks, Shawn Pierson emedy Developer | Southern Union -----Original Message----- rom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] n Behalf Of David Durling ent: Tuesday, February 22, 2011 9:35 AM o: arslist@ARSLIST.ORG ubject: Re: 7.6.04 ITSM No more UT Questions I forgot the fate of ODBC driver use, though it was delivered with the ser tool in the past. Some of our users have liked that for logging in rom Excel where they can manipulate reports in a familiar way. Perhaps t's an option against the newer ARS? (If the users didn't necessarily eel the need to be "in Remedy".) David Durling niversity of Georgia On 2/22/2011 9:58 AM, Roger Justice wrote: ** The Macro's are going to be the hardest sale. The new WEB reporting that was added to 7.6.04 allows all users to create their own reports and export it to a csv file. It is a little more work however it does also provide the capability to build graphical reports. -----Original Message----- From: Sanford, Claire <claire.sanf...@memorialhermann.org> To: arslist <arslist@ARSLIST.ORG> Sent: Tue, Feb 22, 2011 9:50 am Subject: Re: 7.6.04 ITSM No more UT Questions ** I highlighted two of Joe's questions and comments. They really hit home here with my users. > How do people pull their own ad hoc reports, based on their own criteria, into a .csv file if there is no user tool. They don't want a crystal report. They want a report they can massage and manipulate etc. Ad Hoc reports were a huge factor when we looked at keeping Remedy vs. "the other guys" and we were told that that would not be a problem. Can they use the last created version of the UT on the 7.6.04 version? I have a very unhappy user community and I only showed it to a few in my heavy user group. Can't wait for the rest of them.... _______________________________________________________________________________ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
