Some SMTP servers can be set up to only allow connections every x minutes. You may want to check how often you have your polling interval set up as I think the Email Engine works in a "Connect, do the work, Disconnect" method instead of maintaining a static connection.
It may not be your issue, but it is one of those "Can't hurt to check" type of things. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, March 03, 2011 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: SMTP Error on stderr.log file Hi, Make sure to issue the command (telnet/putty) from the actual AR Server. You may have a firewall somewhere between the AR Server and the SMTP-server, or the SMTP-server is not configured to accept connections from your AR Server. Or the SMTP server may have been inaccessible for a short period of time, when the error message was recorded. If a message fails in this way, the Email Engine will try to send it again. You should have this error message logged in the AR System Email Error Logs, connected to the original message via ($Email ID$ = 'Email ID'). Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Thursday, March 03, 2011 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: SMTP Error on stderr.log file That's what is so weird about this problem. We were able to successfully telnet into host and port from our application server and successfully send out an email. And we haven't had any complaints of our users not receiving their notifications. (and believe me, we would hear about it immediately) It looks to me that it keeps dropping the connection (the app server or email server?) but it starts right up again? Just a guess. But why would it suddenly start to do that? Is the host the one dropping us? I'll probably have to turn on some logging and get a really good view on what is going on. Our Email team is helping us look into this as well. Thanks! Lisa _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
