Thanks Mark, So if my arplugin.exe is running as [arplugin.exe *32] I can assume I have a problem since this process should be running at 64?
Marcelo -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark Sent: Wednesday, March 16, 2011 10:00 AM To: arslist@ARSLIST.ORG Subject: Re: SSI 7.6.04 64 bit vs 32 bit questions Yes, there are a mix of 32 and 64 bit components, this is true for Windows and Unix versions of ARS. Generally speaking only the server itself and those components that link directly to it (CMDB) have been made available as 64 bit binaries as they can benefit from the extra memory available to 64 bit processes. Having said that, 7.6.04 also introduced the option to use 64 bit versions of Java for the mid-tier and plugin servers I think. The installer will automatically install the appropriate version of ARS for the platform you are running it on - I don't believe you can choose to install the 32 bit version on 64 bit Windows for example. An application is either 32 or 64 bit - you can't take a 32 bit exe and force it run in any sort of 64 bit mode. Mark I work for BMC, I don't speak for them. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: 16 March 2011 14:15 To: arslist@ARSLIST.ORG Subject: Re: SSI 7.6.04 64 bit vs 32 bit questions I agree, the one that bugs me the most is arplugin.exe; which, if I remember correctly from the what's new doc, was supposed to run in 64 bit mode in 7.6.04. During installation, I did not get the option of 64 versus 32 for anything. I have gone thru my armonitor file and there is no reference to x64 anywhere. How can I force these to run in 64-bit? Another "minor" issue I'm facing, although I see all processes running, I cannot login to the server. I get error "Invalid access to your home path 'E:\ProgramData\Application Data\AR SYSTEM\home'. Please verify your home path location and security permissions." Marcelo -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Tuesday, March 15, 2011 10:30 PM To: arslist@ARSLIST.ORG Subject: Re: SSI 7.6.04 64 bit vs 32 bit questions That's almost the same as what I see on a clean 7.6.04 stack-by-piece install on Windows 3003 R2 x64 with 64-bit java selected everywhere. My armonitor.exe is running 64-bit, not 32, and I don't have arsnmpd.exe or slmcollsvc.exe active (collector not installed as a service, arsnmpd throwing an error). The one that really bothers me is that the arplugin.exe is running in 32-bit mode even though I explicitly selected 64-bit during the install. On my Windows 2008 R2 x64 vm where I upgraded the 7.6.03 suite to 7.6.04 with 64-bit selected everywhere you can, the only difference is that the armonitor.exe is in 32-bit mode, probably because it is an upgrade and the files remained in the (x86) file structure. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Tuesday, March 15, 2011 6:08 PM To: arslist@ARSLIST.ORG Subject: SSI 7.6.04 64 bit vs 32 bit questions Just installed the Suite Stack Installer on Win2008/SQL2008. Installation took around 1 hour. Is it normal to see the following processes running in 32 bit mode? APSVCAE.EXE ARMONITOR.EXE ARPLUGIN.EXE ARSIGNALD.EXE ARSNMPD.EXE ARSVCDSP.EXE PORTMAP.EXE SLMBRSVC.EXE SLMCOLLSVC.EXE The only processes running in 64 bit are: ARCMDB.EXE AREMAILD.EXE ARFLASHD.EXE ARRECOND.EXE ARSERVER.EXE I installed JDK 6.24 64 bit I installed JRE 6.24 64 bit I installed JRE 6.24 32 bit (because, as I understood, you need this version to run the email engine). Shouldn't all the other processes run in 64 bit mode? Thanks, Marcelo _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
