Great I am now fighting windows permission issues before I can even login to my system..
I installed the ARSystem with a service account that runs the ARS instance on the db (service-acct-sql1) this account is a domain admin account. I had to make that account a local admin on the Remedy server. Now, that account is not one I will use to login to the system. I will use Demo, Marcelo, etc.). I have made the Home directory have full access to all "users" on the server; this now allows me to login as Demo on this ARSystem. I guess the 'fun' is just starting (?). Marcelo -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Wednesday, March 16, 2011 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: SSI 7.6.04 64 bit vs 32 bit questions Welcome to Vista Server. You only _think_ that you have permission to the file space. The BMC installers try to tuck their read/write paths into some of the worst places, since they only have access to what your logged-in account can see/do. My practice on installs on 2008 R2 WAS to do as follows: Log in for all installs with a domain user account that was a local admin; on 2008 R2 it worked better if the account was also a domain admin. This account was also a user in the SQL Server 2008 instance, since it became the account that ran the ARS Service and was the dbo for the ARSystem db. On the AR Server, I create a C:\Home directory and give Full rights to that same user. Then I use that for User Tool, Developer Studio, and DataImportTool Paths for home directories BMC Remedy Developer Studio Home: C:\Home\DeveloperStudio BMC Remedy Data Import workspace: C:\Home\DataImportTool BMC Remedy User Home Directory: C:\Home I also created the BMC Software directories for the installation and gave Full permissions to the service account as well: Create D:\Program Files\BMC Software with Full Control for <ARS account> Create D:\Program Files (x86)\BMC Software with Full Control for <ARS account> Without that, you will find that you cannot edit any of the .cfg files manually after the installation, among other things. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Wednesday, March 16, 2011 9:15 AM To: arslist@ARSLIST.ORG Subject: Re: SSI 7.6.04 64 bit vs 32 bit questions I agree, the one that bugs me the most is arplugin.exe; which, if I remember correctly from the what's new doc, was supposed to run in 64 bit mode in 7.6.04. During installation, I did not get the option of 64 versus 32 for anything. I have gone thru my armonitor file and there is no reference to x64 anywhere. How can I force these to run in 64-bit? Another "minor" issue I'm facing, although I see all processes running, I cannot login to the server. I get error "Invalid access to your home path 'E:\ProgramData\Application Data\AR SYSTEM\home'. Please verify your home path location and security permissions." Marcelo -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Tuesday, March 15, 2011 10:30 PM To: arslist@ARSLIST.ORG Subject: Re: SSI 7.6.04 64 bit vs 32 bit questions That's almost the same as what I see on a clean 7.6.04 stack-by-piece install on Windows 3003 R2 x64 with 64-bit java selected everywhere. My armonitor.exe is running 64-bit, not 32, and I don't have arsnmpd.exe or slmcollsvc.exe active (collector not installed as a service, arsnmpd throwing an error). The one that really bothers me is that the arplugin.exe is running in 32-bit mode even though I explicitly selected 64-bit during the install. On my Windows 2008 R2 x64 vm where I upgraded the 7.6.03 suite to 7.6.04 with 64-bit selected everywhere you can, the only difference is that the armonitor.exe is in 32-bit mode, probably because it is an upgrade and the files remained in the (x86) file structure. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Tuesday, March 15, 2011 6:08 PM To: arslist@ARSLIST.ORG Subject: SSI 7.6.04 64 bit vs 32 bit questions Just installed the Suite Stack Installer on Win2008/SQL2008. Installation took around 1 hour. Is it normal to see the following processes running in 32 bit mode? APSVCAE.EXE ARMONITOR.EXE ARPLUGIN.EXE ARSIGNALD.EXE ARSNMPD.EXE ARSVCDSP.EXE PORTMAP.EXE SLMBRSVC.EXE SLMCOLLSVC.EXE The only processes running in 64 bit are: ARCMDB.EXE AREMAILD.EXE ARFLASHD.EXE ARRECOND.EXE ARSERVER.EXE I installed JDK 6.24 64 bit I installed JRE 6.24 64 bit I installed JRE 6.24 32 bit (because, as I understood, you need this version to run the email engine). Shouldn't all the other processes run in 64 bit mode? Thanks, Marcelo _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
