The idea is with one-click on link/button from the email, new entry is created in Remedy. They do not want to open the form then click on the button.
LJ - Can you elaborate on "email template that includes voting buttons"? Is that on Remedy side and works for most email clients? Thanks, Andrew On Wed, Apr 6, 2011 at 9:48 PM, Joe Martin D'Souza <jdso...@shyle.net>wrote: > ** > > > That should work.. If you want something more simple and at the cost of > elegance, create a form with two buttons Yes and No that sets values under > the scene and submits, and have the notification spawn out of this form, > when an entry is created in this form.. > > So when the user clicks on the web url that can be embedded in the > notification email, he can click the yes or no button and modify the entry, > and thus submit his approval or disapproval.. > > The elegant way would be an email template as LJ described below which will > take a little more work.. > > Joe > > *From:* LJ LongWing <lj.longw...@gmail.com> > *Sent:* Wednesday, April 06, 2011 3:01 PM > *Newsgroups:* public.remedy.arsystem.general > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Create entry in Remedy via URL > > ** > > Andrew, > > You may want to consider an email template that includes voting buttons and > when they hit the approve button it sends a reply email from their address > to the server that processes it via filters. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Andrew Fremont > *Sent:* Wednesday, April 06, 2011 12:53 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Create entry in Remedy via URL > > > > ** Thanks all for the response. > > > > For the background on the requirements - We want to come up with some ways > for approval to approve the tickets without opening each entry. They rather > go through emails and with one-click on the "Approved" link which in turn > creates some acknowledgement entries in Remedy, Then workflow in this form > could do the works. > > > > Thanks > > Andrew > > > > On Tue, Apr 5, 2011 at 9:53 PM, Joe Martin D'Souza <jdso...@shyle.net> > wrote: > > ** > > Might help if you tell us what exactly you expect the system to be capable > of doing, and the business requirement.. > > > > For some reason it looks like you are asking the obvious, can a web page > opened in a submit mode do a submit operation – yes.. But obviously that is > not what you mean to ask. I’m guessing what you are trying to ask is if you > can perform a save operation directly without user interaction of pressing a > submit button on the page after it is opened after querying for a particular > entry or entries.. Is that it? > > > > If so yes, it should be possible too.. it would require creating a push > field operation using an active link and an appropriate execution condition > that would depend on what your business need is... > > > > Cheers > > > > Joe > > > > > > > > *From:* Andrew Fremont <andrewfrem...@gmail.com> > > *Sent:* Tuesday, April 05, 2011 9:24 PM > > *Newsgroups:* public.remedy.arsystem.general > > *To:* arslist@ARSLIST.ORG > > *Subject:* Create entry in Remedy via URL > > > > ** Hi List, > > > > It seems that it is not possible, but I want to double check... > > > > We want to send customers a URL (via email). One user click the link, it > creates a new entry in Remedy. > > > > In the Mid-tier doc, it shows how to construct the URL to open the form in > Search and Submit mode. > > E.g. > > http:// > <mid_tier_server/arsys/servlet/ViewFormServlet?form=<formName>&server=<ar_server>&qual=%27Assigned+To%27%3D%22ME%22&mode=Submit > > > > Is it possible? > > > > Thanks, > > Tam > > > > AR server 7.5 > > Mid-tier 7.1 > > SQL Oracle 10 > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
