Hi David, How does BMC determines the demand for an RFE? Are you relying on BMC consulting services or the sales department to gauge and estimate the demand? It seems to me the proper way would be to open the process by having willing customers participating and voting in the process. No offense, but most sales guys (not just BMC, let's be clear on this) only deal with management and they don't really know what users (technical and business users) want.
Guillaume ________________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Easter, David [david_eas...@bmc.com] Sent: Thursday, April 28, 2011 1:57 PM To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) The phrasing is, admittedly, a little confusing - but the general message being conveyed is that the RFE was put in several releases ago and the RFE has been considered but deferred several times. If an RFE is considered and deferred multiple times, it is an indication that the enhancement request isn't going to be of high enough demand or priority to justify implementation. Rather than just leave the RFE in a nebulous state, BMC feels it appropriate to be honest with customers and just close the RFE with "No plans to implement" - because there are no plans to implement it. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Thursday, April 28, 2011 02:16 AM To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) It sounds like - if you wait long enough - you can close the ticket! Or - they think it is just like cheese - it's getter better with time - until it is out of date! ~ Terje ________________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Jarl Grøneng [jarl.gron...@gmail.com] Sent: 27 April 2011 19:40 To: arslist@ARSLIST.ORG Subject: RFE (No Plans to Implement) This one is a new one.... "Our RFE Review Committee has re-reviewed this RFE and, unfortunately, decided to reject this RFE due to the fact the version this RFE was filed on is no longer supported." -- J _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
