David, Is there way filter or tell what is a defect and what is an RFE? Burying the RFEs with the defects isn't exactly user friendly or intuitive.
When you do find an RFE it might be something like: +++++++++++++++++++ ID: SW00344789 Summary: Asset Management Lifecycle Enhancements Details: <blank> Symptoms: <blank> Resolution: Hi, Thank you for contacting BMC Software for this enhancement. This RFE has been set to "In Review" and will be evaluated within the next 80 business days. Thanks +++++++++++++++++++ Yeah I found this RFE but it doesn't tell me anything. Yes we could still blindly submit duplicate RFEs without knowing if this one is similar to the functionality I am looking for. I know you have mentioned before how some information is sensitive and BMC needs to be careful of what may fall into the hands of the competition. I can see how RFE details/time-lines could fall into this arena however you have a passionate community here wanting to help. There must be something that can be done? Jason On Thu, Apr 28, 2011 at 12:47 PM, Easter, David <david_eas...@bmc.com>wrote: > RFEs can be looked up here: > http://apps.bmc.com/server/available.cfm?fc=REMDEFECTS > > It's the same place you look up Defects. So today, if you thought of an > RFE, you can go to this location and type in the keyword to see if someone > else has put in an RFE on the topic. If you find one, you have a couple of > choices... > > 1. Nod your head and do nothing. In that case, the processing of the RFE > would continue on without any additional influence. > 2. Log a second RFE from your Support ID. This will result in the second > RFE (yours) being marked as a duplicate - but if enough customers request > the same RFE, a higher priority/demand for the enhancement is conveyed to > BMC. In some cases, this can even reverse an RFE that has been declined > (not always, but sometimes...). > > -David J. Easter > Manager of Product Management, Remedy Platform > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Danny Kellett > Sent: Thursday, April 28, 2011 11:02 AM > To: arslist@ARSLIST.ORG > Subject: Re: RFE (No Plans to Implement) > > David, > > The one massive short fall I always see with BMC is that the current list > of > RFEs are not easily visible. So lets take this example. We could have all > thought this was a great idea and thus you would have got your "High > Demand" > value. > > Kind regards > Danny > > Single Sign On (SSO) for BMC Remedy AR System and ITSM > http://www.javasystemsolutions.com/jss/ssoplugin > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David > Sent: 28 April 2011 18:58 > To: arslist@ARSLIST.ORG > Subject: Re: RFE (No Plans to Implement) > > The phrasing is, admittedly, a little confusing - but the general message > being conveyed is that the RFE was put in several releases ago and the RFE > has been considered but deferred several times. If an RFE is considered > and > deferred multiple times, it is an indication that the enhancement request > isn't going to be of high enough demand or priority to justify > implementation. Rather than just leave the RFE in a nebulous state, BMC > feels it appropriate to be honest with customers and just close the RFE > with > "No plans to implement" - because there are no plans to implement it. > > -David J. Easter > Manager of Product Management, Remedy Platform > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue > Sent: Thursday, April 28, 2011 02:16 AM > To: arslist@ARSLIST.ORG > Subject: Re: RFE (No Plans to Implement) > > It sounds like - if you wait long enough - you can close the ticket! > > Or - they think it is just like cheese - it's getter better with time - > until it is out of date! > > ~ > Terje > > ________________________________________ > From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] > On Behalf Of Jarl Grøneng [jarl.gron...@gmail.com] > Sent: 27 April 2011 19:40 > To: arslist@ARSLIST.ORG > Subject: RFE (No Plans to Implement) > > This one is a new one.... > > "Our RFE Review Committee has re-reviewed this RFE and, unfortunately, > decided to reject this RFE due to the fact the version this RFE was > filed on is no longer supported." > > > -- > J > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
