hmmmmmmm On Apr 28, 2011, at 4:07 PM, Susan Palmer wrote: ** I predict a Kinetic Survey ad in our future ..... :)
On Thu, Apr 28, 2011 at 2:31 PM, Andrew C Goodall <ago...@jcpenney.com> wrote: David, Here's some solutions for BMC may consider for having users vote. 1. Use a Survey tool http://www.surveymonkey.com Use or develop a service yourself like http://www.surveymonkey.com Surveymonkey is cheap and easy to use versus the cost of your own custom solution, although BMC may disagree :) Put every RFE into surveymonkey and broadcast email to subscribers of the product for voting. 2. Use Facebook - create pages for every BMC product that customers could join to like (good for you and marketing) and then create facebook poll questions when an RFE is created to get friends (customers) feedback. Note: before posting RFE for voting I would also create a process to verify with the originating requestor and R&D that the description of the enhancement is clear and makes sense for the wider audience. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | 972.431.1518 -----Original Message----- From: Andrew C Goodall Sent: Thursday, April 28, 2011 1:30 PM To: 'arslist@ARSLIST.ORG' Subject: RE: RFE (No Plans to Implement) I agree, I think that is a great idea. The RFE process needs to be opened up and voted on by paying customers to gauge the real world demand for such enhancements to products. I've opened tons of RFEs and rarely do I hear back on any of them, never to my knowledge has a single one been acted on. They go into no where land. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Thursday, April 28, 2011 1:23 PM To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) Hi David, How does BMC determines the demand for an RFE? Are you relying on BMC consulting services or the sales department to gauge and estimate the demand? It seems to me the proper way would be to open the process by having willing customers participating and voting in the process. No offense, but most sales guys (not just BMC, let's be clear on this) only deal with management and they don't really know what users (technical and business users) want. Guillaume ________________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Easter, David [david_eas...@bmc.com] Sent: Thursday, April 28, 2011 1:57 PM To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) The phrasing is, admittedly, a little confusing - but the general message being conveyed is that the RFE was put in several releases ago and the RFE has been considered but deferred several times. If an RFE is considered and deferred multiple times, it is an indication that the enhancement request isn't going to be of high enough demand or priority to justify implementation. Rather than just leave the RFE in a nebulous state, BMC feels it appropriate to be honest with customers and just close the RFE with "No plans to implement" - because there are no plans to implement it. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Thursday, April 28, 2011 02:16 AM To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) It sounds like - if you wait long enough - you can close the ticket! Or - they think it is just like cheese - it's getter better with time - until it is out of date! ~ Terje ________________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Jarl Grøneng [jarl.gron...@gmail.com] Sent: 27 April 2011 19:40 To: arslist@ARSLIST.ORG Subject: RFE (No Plans to Implement) This one is a new one.... "Our RFE Review Committee has re-reviewed this RFE and, unfortunately, decided to reject this RFE due to the fact the version this RFE was filed on is no longer supported." -- J _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ -- John Sundberg Kinetic Data, Inc. "Building a Better Service Experience" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
