Ø I know you have mentioned before how some information is sensitive and BMC needs to be careful of what may fall into the hands of the competition.
Ø I can see how RFE details/time-lines could fall into this arena however you have a passionate community here wanting to help. There must be something that can be done? Not just competition but also issues around how much information from one customer can be made visible to another without prior consent/acceptance of terms. But it is a reasonable point and one that has been debated internally for at least 5 years now. Since the RFE process is a BMC wide process - not just for Remedy branded products - any changes to it of such nature need to be approved across the entire company. i.e. the "rules" need to work for Remedy customers, BladeLogic customers, Patrol customers, etc. As you can imagine, such changes therefore take a modicum of effort to come to any consensus... ;-) The conversations around RFEs come up at least once a year. I'll certainly reference this thread the next time it is up for discussion. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, April 28, 2011 06:33 PM To: arslist@ARSLIST.ORG Subject: Re: RFE (No Plans to Implement) ** David, Is there way filter or tell what is a defect and what is an RFE? Burying the RFEs with the defects isn't exactly user friendly or intuitive. When you do find an RFE it might be something like: +++++++++++++++++++ ID: SW00344789 Summary: Asset Management Lifecycle Enhancements Details: <blank> Symptoms: <blank> Resolution: Hi, Thank you for contacting BMC Software for this enhancement. This RFE has been set to "In Review" and will be evaluated within the next 80 business days. Thanks +++++++++++++++++++ Yeah I found this RFE but it doesn't tell me anything. Yes we could still blindly submit duplicate RFEs without knowing if this one is similar to the functionality I am looking for. I know you have mentioned before how some information is sensitive and BMC needs to be careful of what may fall into the hands of the competition. I can see how RFE details/time-lines could fall into this arena however you have a passionate community here wanting to help. There must be something that can be done? Jason On Thu, Apr 28, 2011 at 12:47 PM, Easter, David <david_eas...@bmc.com<mailto:david_eas...@bmc.com>> wrote: RFEs can be looked up here: http://apps.bmc.com/server/available.cfm?fc=REMDEFECTS It's the same place you look up Defects. So today, if you thought of an RFE, you can go to this location and type in the keyword to see if someone else has put in an RFE on the topic. If you find one, you have a couple of choices... 1. Nod your head and do nothing. In that case, the processing of the RFE would continue on without any additional influence. 2. Log a second RFE from your Support ID. This will result in the second RFE (yours) being marked as a duplicate - but if enough customers request the same RFE, a higher priority/demand for the enhancement is conveyed to BMC. In some cases, this can even reverse an RFE that has been declined (not always, but sometimes...). -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Danny Kellett Sent: Thursday, April 28, 2011 11:02 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: RFE (No Plans to Implement) David, The one massive short fall I always see with BMC is that the current list of RFEs are not easily visible. So lets take this example. We could have all thought this was a great idea and thus you would have got your "High Demand" value. Kind regards Danny Single Sign On (SSO) for BMC Remedy AR System and ITSM http://www.javasystemsolutions.com/jss/ssoplugin -----Original Message----- From: Action Request System discussion list(ARSList) _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
