We have had customers whom have used broth RightAnswers and Knowledge Brokers http://www.kbi.com<http://www.kbi.com/>. I have not had any issues with either. Also, the customers seem satisfied with the content as well.
Kelly Gatewood From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Guru Sent: Tuesday, May 17, 2011 10:08 AM To: arslist@ARSLIST.ORG Subject: Remedy Knowledge Paks ** Hello, We are in the process of implementing RKM 7.6.04 for an IT service desk, and are considering our options for adding canned knowledge for support and self-service in the areas of Microsoft Windows, Microsoft Office, etc. I'm curious to know what vendors other folks on the list have used for knowledge paks -- we've begun to have discussions with RightAnswers, but it would be nice to know who else plays in this market. Thanks in advance! _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
