In 7.6.03 RKM was re-written as an AR app. Therefore, the implementation of RightAnswers is totally different than it was in previous versions of RKM. I haven't been part of an implementation with RightAnswers in RKM 7.6+ but I have heard that it takes a decent amount of database space (with RKM content residing in the AR database now). Alan BlakeKnowlysis
--- On Wed, 5/18/11, Prasanth Prabhakaran <prasanth.prabhaka...@wipro.com> wrote: From: Prasanth Prabhakaran <prasanth.prabhaka...@wipro.com> Subject: Re: Remedy Knowledge Paks To: arslist@ARSLIST.ORG Date: Wednesday, May 18, 2011, 7:40 AM ** Hi Joe, Could you please throw some more light on this. Thanks & Regards Prasanth.P From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, May 18, 2011 6:33 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Knowledge Paks ** No the setup is straight forward.. Joe From: Prasanth Prabhakaran Sent: Wednesday, May 18, 2011 12:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Remedy Knowledge Paks ** Hi , We are planning to have Right Answers integrated with RKM7.6.03,what do you think ? Is there any challenges ? Thanks & Regards Prasanth.P From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, May 18, 2011 4:30 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Knowledge Paks ** RightAnswers used to have a bug with their out of the box articles when used with RKM when I worked with it 3 years ago when RKM was on version 7.0, 7.1 and then 7.2.. On the left panel of the application when you would add favorites or recently added queues, while the authored articles would have a good English like name based on the summaries, Right Answers favorite articles used to show up with their file names which used to be a name like 85495749574986.html as the article name in the favorite or recently used panels.. If they have fixed that great, if not, then it was not that pretty looking and lost some of its value.. I had actually reported this bug when I saw it to them and at that time supposedly it had never been reported before and they acknowledged it as an issue.. Joe From: Kelly Gatewood Sent: Tuesday, May 17, 2011 12:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Remedy Knowledge Paks ** We have had customers whom have used broth RightAnswers and Knowledge Brokers http://www.kbi.com. I have not had any issues with either. Also, the customers seem satisfied with the content as well. Kelly Gatewood From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Guru Sent: Tuesday, May 17, 2011 10:08 AM To: arslist@ARSLIST.ORG Subject: Remedy Knowledge Paks ** Hello, We are in the process of implementing RKM 7.6.04 for an IT service desk, and are considering our options for adding canned knowledge for support and self-service in the areas of Microsoft Windows, Microsoft Office, etc. I'm curious to know what vendors other folks on the list have used for knowledge paks -- we've begun to have discussions with RightAnswers, but it would be nice to know who else plays in this market. Thanks in advance! _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
