RightAnswers used to have a bug with their out of the box articles when used with RKM when I worked with it 3 years ago when RKM was on version 7.0, 7.1 and then 7.2.. On the left panel of the application when you would add favorites or recently added queues, while the authored articles would have a good English like name based on the summaries, Right Answers favorite articles used to show up with their file names which used to be a name like 85495749574986.html as the article name in the favorite or recently used panels..
If they have fixed that great, if not, then it was not that pretty looking and lost some of its value.. I had actually reported this bug when I saw it to them and at that time supposedly it had never been reported before and they acknowledged it as an issue.. Joe From: Kelly Gatewood Sent: Tuesday, May 17, 2011 12:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Remedy Knowledge Paks ** We have had customers whom have used broth RightAnswers and Knowledge Brokers http://www.kbi.com. I have not had any issues with either. Also, the customers seem satisfied with the content as well. Kelly Gatewood From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Guru Sent: Tuesday, May 17, 2011 10:08 AM To: arslist@ARSLIST.ORG Subject: Remedy Knowledge Paks ** Hello, We are in the process of implementing RKM 7.6.04 for an IT service desk, and are considering our options for adding canned knowledge for support and self-service in the areas of Microsoft Windows, Microsoft Office, etc. I'm curious to know what vendors other folks on the list have used for knowledge paks -- we've begun to have discussions with RightAnswers, but it would be nice to know who else plays in this market. Thanks in advance! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
