I'm so glad that so many people are able to benefit from it. I found that making it really clarified the ITIL process for me.
Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM & ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov> http://its.state.nc.us<http://its.state.nc.us/> E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Monday, May 23, 2011 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) ** Jennifer, Congratulations on producing that ppt. It's so simple and clear to understand. I plan on using it and will give you kudos credit for it!! Susan On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt <arsl...@mattreinfeldt.com<mailto:arsl...@mattreinfeldt.com>> wrote: For anyone else looking for this file, please go grab it from http://www.remedyusergroups.com<http://www.remedyusergroups.com/> Enjoy! Matt R. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Meyer, Jennifer L Sent: Friday, May 20, 2011 8:28 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) That would be divine, Matt. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM & ITAM Services Office: 919-754-6543<tel:919-754-6543> ITS Service Desk: 919-754-6000<tel:919-754-6000> jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov> http://its.state.nc.us<http://its.state.nc.us/> E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Matt Reinfeldt Sent: Thursday, May 19, 2011 6:03 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) I can post the final version for download on the RemedyUserGroups site, if you want, Jennifer. :-) -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Michael Sent: Thursday, May 19, 2011 4:20 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) I would love a copy as well if you do not mind! Very much appreciated! -- Michael Hirst University of Arizona, UITS 520-621-0867<tel:520-621-0867> On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L <jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov>> wrote: > The ITIL-compliant refrigerator is now available. Thanks to all of you who responded with great ideas, especially Rich Gard for the expansion on Problem Management and ITIL, and to Joe D'Souza, who got us all off on this tangent. > > If you asked for the Refrigerator yesterday, I've sent you the ITIL-compliant version this morning. > > Jennifer Meyer > Remedy Technical Support Specialist > State of North Carolina > Office of Information Technology Services > Service Delivery Division ITSM & ITAM Services > Office: 919-754-6543<tel:919-754-6543> > ITS Service Desk: 919-754-6000<tel:919-754-6000> > jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov> > http://its.state.nc.us<http://its.state.nc.us/> > > E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. > > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> attend wwrug11 www.wwrug.com<http://www.wwrug.com/> ARSList: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> attend wwrug11 www.wwrug.com<http://www.wwrug.com/> ARSList: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> attend wwrug11 www.wwrug.com<http://www.wwrug.com/> ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> attend wwrug11 www.wwrug.com<http://www.wwrug.com/> ARSList: "Where the Answers Are" _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
