Yes, that would be correct on an upgraded system. The folder structure of new 7.6.x installs is quite different. Just to keep us all confused...
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Thursday, June 16, 2011 1:30 PM To: arslist@ARSLIST.ORG Subject: Re: No more Object List in 7.6.04 Browser ** I found the .def file under: C:\Program Files (x86)\AR System\servername\midtier\samples On Thu, Jun 16, 2011 at 2:24 PM, Joe Martin D'Souza <jdso...@shyle.net<mailto:jdso...@shyle.net>> wrote: ** >From memory as I do not have a server to check that against, that sounds about >right.. Joe From: strauss<mailto:stra...@unt.edu> Sent: Thursday, June 16, 2011 1:41 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: No more Object List in 7.6.04 Browser \BMC Software\ARSystem\midtier\samples ?? That's where I see it (on multiple servers). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe Martin D'Souza Sent: Thursday, June 16, 2011 11:50 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: No more Object List in 7.6.04 Browser ** It has to be there.. If its not there there may be other things I may be worried about - like your 7.6.04 installation may not really have been successful??? Look at your install logs for red or yellow flags.. Usually reds good enough but sometimes a yellow may actually be a red.. Joe From: Shafqat Ayaz<mailto:shafq...@yahoo.com> Sent: Thursday, June 16, 2011 12:12 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: No more Object List in 7.6.04 Browser ** I have looked all over the installation directories and cannot find this def file. can anyone please send this to me ? I am on 7.6.04. thank you in advance for your help. Shafqat Ayaz ________________________________ From: Jase Brandon <jasebran...@gmail.com<mailto:jasebran...@gmail.com>> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Sent: Tuesday, June 14, 2011 4:32 PM Subject: Re: No more Object List in 7.6.04 Browser ** Thanks to All Gentlemen, After the .def file import, restart arserver.exe and tomcat.exe, flushed cache on the mid-tier config tool. Now the Object List is officially back in business on 7.6.04 SP1... working great. Thanks, :-) Jase On Tue, Jun 14, 2011 at 6:30 PM, strauss <stra...@unt.edu<mailto:stra...@unt.edu>> wrote: ** I just tried that (importing the def) and was able to open People and search and it displayed properly. Make sure that after importing, you flush the cache on the mid-tier where you enabled the object list and force a new pre-load. The only downside I see immediately is that if you defined your server in both short and long name forms - the latter so that the Atrium Core Console will work in both the User Tool and the web, among other things, you get a double list. This does NOT affect the normal operation of the ITSM app (as far as we have explored it), but it does affect the Object List. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Larry Barnes Sent: Tuesday, June 14, 2011 5:08 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: No more Object List in 7.6.04 Browser ** I have imported the def file and enable it. But now when I attempt to open a form it briefly opens and then closes; i.e.. People form. Still trying to figure this one out; along with many other anomalies! L.B. ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Danny Kellett Sent: Tuesday, June 14, 2011 2:28 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: No more Object List in 7.6.04 Browser ** Hi, You have to import the def called ARsystemMidtierObjectList.def found in the installation directory. Then enable it in the midtier config.jsp Kind regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Jase Brandon Sent: 14 June 2011 22:01 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: No more Object List in 7.6.04 Browser ** Hello All, Has anyone come up with a way to get our old friend "The Object List" back in the browser for 7.6.04? My company's user community is on the edge of mutiny without their Object list. Thought I would run it by the experts and see if anyone had overcome this yet. Thanks, Jase Brandon _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
