I want to thank everyone who replied to my mail, there was a problem with the 
volume the VM's was in, we moved it and everything is ok now.

Thanks again

Enslin

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richard Copits
Sent: 13 June 2011 04:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: *******ITSM 7.6.4 install in VM environment

You've considered developer mode being on....right?

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse
Sent: Monday, June 13, 2011 5:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: *******ITSM 7.6.4 install in VM environment

Hi Enslin!

If this is a production environment, rather put your DB on a physical host - 
especially if you need high throughput and/or reliability and/or good 
performance.

(Otherwise, suffer in silence...)  :-)

One reliable, good performing VM environment would be Solaris/Oracle, but you 
are using Micro...t.
We've had to solve some serious problems on 7.6.4 recently relating to running 
the DB on a VM (Bad Performance and serious system outages).
It's OK to run everything else in a VM, but the DB should rather be on a 
physical host if you want best performance & reliability.
If you use these servers for Dev or QA, I'd say, you can run the DB on a VM, 
but be prepared for bad performance.

Alternatively, If you absolutely have to stick to these VM's, install Remedy 
directly on the SQL box and beef up the RAM to 16Gb or more. Then use the old 
APP VM for Mid-Tier & AIE on 8Gb RAM.
You won't gain extreme amounts of performance, but this split should give best 
possible performance within that specific configuration set.

Also test your network and disk setups to see if they are performing optimally, 
as disk and network could also have a huge impact on performance.


Best Regards,
Theo


-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Enslin Van Blerk - MWEB
Sent: 11 June 2011 10:41
To: arslist@ARSLIST.ORG
Subject: *******ITSM 7.6.4 install in VM environment

Hi All

We created two VM Servers, one for APP and MidTier and the other one for SQL.

After the install it is simply to slow to use and I need to know if there are 
any best practises and advice for installing Remedy ITSM 7.6.4 in a virtual 
environment?

Windows 2008 R2 16Gig RAM 4 CPU - App server
Windows 2008 R2  8Gig RAM 4 CPU - SQL server

Maybe someone tried it before and realized that the application simply does not 
perform in a virtual environment
Maybe some specific configurations to be set, any data would be welcomed.


Regards
Enslin
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