There's a couple active links you can disable that should stop that (I had a similar issue with change). They have the active links duplicated as filters on submit so it generates it there. I did have to put in a warning message to give the user their ticket number.
----- Original Message ----- From: "strauss" <stra...@unt.edu> To: arslist@ARSLIST.ORG Sent: Thursday, July 21, 2011 3:26:09 PM Subject: Re: Jumps in Incident ID numbers Anything that tries to open a new ticket generates a new Incident ID, then if the transaction is abandoned that ID is considered "consumed" and the Next ID is incremented. On ITSM 7.0 this occurred if you selected the Customer in the ticketing form; in 7.6.04 it occurs when you open a new Incident (or other) form, so the skipping of numbers will just get "worse" from here on out. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Sent: Thursday, July 21, 2011 2:22 PM To: arslist@ARSLIST.ORG Subject: Jumps in Incident ID numbers Hi all, ITSM & server 7.6.03 Linux 2.6.18-238.9.1.el5 Oracle 11g I am opening a ticket with Remedy support on this, but was wondering if anyone had seen this before. We are getting constant jumps in Incident ID numbers. For example: (Last 3 tickets created less than 5 minutes apart) INC000000029396 INC000000029399 INC000000029401 This is constant, and sometimes the jumps between numbers is random, sometimes its 1, then 3, then 2, then 10, then 27, it bounces all over the place. Next Request ID Block size is set to 1 on the Configuration tab of the "Server Information" form. There is no Next Request ID Block size on: HPD:Help Desk HPD:CFG Ticket Num Generator Also, except for very minor customizations like a field name, or adding a field to the IM console, this is OOTB. Anyone seen this, or have any ideas? thanks! -- Michael Hirst University of Arizona, UITS 520-621-0867 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
