Thanks, I will look into that. Not sure if they(management) want to make that customization, but it never hurts to explore all options.
thanks again, Michael On Thu, Jul 21, 2011 at 12:34 PM, pritch <pri...@ptd.net> wrote: > There's a couple active links you can disable that should stop that (I had a > similar issue with change). They have the active links duplicated as filters > on submit so it generates it there. I did have to put in a warning message > to give the user their ticket number. > > ----- Original Message ----- > From: "strauss" <stra...@unt.edu> > To: arslist@ARSLIST.ORG > Sent: Thursday, July 21, 2011 3:26:09 PM > Subject: Re: Jumps in Incident ID numbers > > Anything that tries to open a new ticket generates a new Incident ID, then if > the transaction is abandoned that ID is considered "consumed" and the Next ID > is incremented. On ITSM 7.0 this occurred if you selected the Customer in > the ticketing form; in 7.6.04 it occurs when you open a new Incident (or > other) form, so the skipping of numbers will just get "worse" from here on > out. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael > Sent: Thursday, July 21, 2011 2:22 PM > To: arslist@ARSLIST.ORG > Subject: Jumps in Incident ID numbers > > Hi all, > > ITSM & server 7.6.03 > Linux 2.6.18-238.9.1.el5 > Oracle 11g > > I am opening a ticket with Remedy support on this, but was wondering > if anyone had seen this before. We are getting constant jumps in > Incident ID numbers. For example: > > (Last 3 tickets created less than 5 minutes apart) > > INC000000029396 > INC000000029399 > INC000000029401 > > This is constant, and sometimes the jumps between numbers is random, > sometimes its 1, then 3, then 2, then 10, then 27, it bounces all over > the place. > > Next Request ID Block size is set to 1 on the Configuration tab of the > "Server Information" form. > > There is no Next Request ID Block size on: > > HPD:Help Desk > HPD:CFG Ticket Num Generator > > Also, except for very minor customizations like a field name, or > adding a field to the IM console, this is OOTB. > > Anyone seen this, or have any ideas? > > thanks! > -- > Michael Hirst > University of Arizona, > UITS > 520-621-0867 > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > -- Michael Hirst University of Arizona, UITS 520-621-0867 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
