Yes that is correct when we dont call the webservice it will not reserver a number
thanks uday On Fri, Jul 22, 2011 at 9:47 PM, Michael <mhi...@email.arizona.edu> wrote: > Hi Alejandro, > > Yes we do use the HPD:IncidentInterface_Create WebService for a few > web forms used through a PHP class we designed. Though I have not > heard of any failures on the web form submissions, and our users are > usually quite vocal when something does not work. > > Question.... I know when the web service is being consumed it will > reserve a number, but it won't reserve a number if the web service is > not called, is that correct? > > Michael > > On Thu, Jul 21, 2011 at 1:58 PM, Alejandro Canon <aca...@extensionsa.com> > wrote: >> Michael: >> >> Do you have published HPD:IncidentInterface_Create WebService or some >> external creation of incidents through HPD:IncidentInterface_Create form? >> Because of that interface form it will trigger Incident ID Reservation in >> HPD:Help Desk form. Even if Incident ticket is not created due to some >> error, Incident ID is reserved and NextID will be incremented according what >> Christopher said. >> >> Regards, >> >> Alejandro >> -----Mensaje original----- >> De: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] En nombre de Michael >> Enviado el: Jueves, 21 de Julio de 2011 16:05 >> Para: arslist@ARSLIST.ORG >> Asunto: Re: Jumps in Incident ID numbers >> >> Nice idea! >> >> I love 'what if', I always learn so much in trying. >> >> I will play with that and see if I can get anything from it. >> >> thanks, >> Michael >> >> On Thu, Jul 21, 2011 at 12:53 PM, Martinez, Marcelo A >> <marc...@cpchem.com> wrote: >>> Just an idea here.. What IF... >>> >>> You create a custom form with some fields you'd like to capture. Then >>> create workflow to fire when [TR.IncidentID*+ =! $NULL$ ] and have it >>> populate those fields on your custom form. You could capture user / >>> timestamp / etc fields.. >>> >>> I have not tried this - don't know if it would work >>> >>> >>> -----Original Message----- >>> From: Action Request System discussion list(ARSList) >>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael >>> Sent: Thursday, July 21, 2011 2:44 PM >>> To: arslist@ARSLIST.ORG >>> Subject: Re: Jumps in Incident ID numbers >>> >>> Thanks, I will look into that. >>> >>> Not sure if they(management) want to make that customization, but it >>> never hurts to explore all options. >>> >>> thanks again, >>> Michael >>> >>> On Thu, Jul 21, 2011 at 12:34 PM, pritch <pri...@ptd.net> wrote: >>>> There's a couple active links you can disable that should stop that (I had >>>> a similar issue with change). They have the active links duplicated as >>>> filters on submit so it generates it there. I did have to put in a >>>> warning message to give the user their ticket number. >>>> >>>> ----- Original Message ----- >>>> From: "strauss" <stra...@unt.edu> >>>> To: arslist@ARSLIST.ORG >>>> Sent: Thursday, July 21, 2011 3:26:09 PM >>>> Subject: Re: Jumps in Incident ID numbers >>>> >>>> Anything that tries to open a new ticket generates a new Incident ID, then >>>> if the transaction is abandoned that ID is considered "consumed" and the >>>> Next ID is incremented. On ITSM 7.0 this occurred if you selected the >>>> Customer in the ticketing form; in 7.6.04 it occurs when you open a new >>>> Incident (or other) form, so the skipping of numbers will just get "worse" >>>> from here on out. >>>> >>>> Christopher Strauss, Ph.D. >>>> Call Tracking Administration Manager >>>> University of North Texas Computing & IT Center >>>> http://itsm.unt.edu/ >>>> >>>> -----Original Message----- >>>> From: Action Request System discussion list(ARSList) >>>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael >>>> Sent: Thursday, July 21, 2011 2:22 PM >>>> To: arslist@ARSLIST.ORG >>>> Subject: Jumps in Incident ID numbers >>>> >>>> Hi all, >>>> >>>> ITSM & server 7.6.03 >>>> Linux 2.6.18-238.9.1.el5 >>>> Oracle 11g >>>> >>>> I am opening a ticket with Remedy support on this, but was wondering >>>> if anyone had seen this before. We are getting constant jumps in >>>> Incident ID numbers. For example: >>>> >>>> (Last 3 tickets created less than 5 minutes apart) >>>> >>>> INC000000029396 >>>> INC000000029399 >>>> INC000000029401 >>>> >>>> This is constant, and sometimes the jumps between numbers is random, >>>> sometimes its 1, then 3, then 2, then 10, then 27, it bounces all over >>>> the place. >>>> >>>> Next Request ID Block size is set to 1 on the Configuration tab of the >>>> "Server Information" form. >>>> >>>> There is no Next Request ID Block size on: >>>> >>>> HPD:Help Desk >>>> HPD:CFG Ticket Num Generator >>>> >>>> Also, except for very minor customizations like a field name, or >>>> adding a field to the IM console, this is OOTB. >>>> >>>> Anyone seen this, or have any ideas? >>>> >>>> thanks! >>>> -- >>>> Michael Hirst >>>> University of Arizona, >>>> UITS >>>> 520-621-0867 >>>> >>>> _______________________________________________________________________________ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >>>> >>>> _______________________________________________________________________________ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >>>> >>>> _______________________________________________________________________________ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >>>> >>>> >>> >>> >>> >>> -- >>> Michael Hirst >>> University of Arizona, >>> UITS >>> 520-621-0867 >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >>> >>> >> >> >> >> -- >> Michael Hirst >> University of Arizona, >> UITS >> 520-621-0867 >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >> >> > > > > -- > Michael Hirst > University of Arizona, > UITS > 520-621-0867 > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
