Nice idea! I love 'what if', I always learn so much in trying.
I will play with that and see if I can get anything from it. thanks, Michael On Thu, Jul 21, 2011 at 12:53 PM, Martinez, Marcelo A <marc...@cpchem.com> wrote: > Just an idea here.. What IF... > > You create a custom form with some fields you'd like to capture. Then create > workflow to fire when [TR.IncidentID*+ =! $NULL$ ] and have it populate those > fields on your custom form. You could capture user / timestamp / etc fields.. > > I have not tried this - don't know if it would work > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael > Sent: Thursday, July 21, 2011 2:44 PM > To: arslist@ARSLIST.ORG > Subject: Re: Jumps in Incident ID numbers > > Thanks, I will look into that. > > Not sure if they(management) want to make that customization, but it > never hurts to explore all options. > > thanks again, > Michael > > On Thu, Jul 21, 2011 at 12:34 PM, pritch <pri...@ptd.net> wrote: >> There's a couple active links you can disable that should stop that (I had a >> similar issue with change). They have the active links duplicated as >> filters on submit so it generates it there. I did have to put in a warning >> message to give the user their ticket number. >> >> ----- Original Message ----- >> From: "strauss" <stra...@unt.edu> >> To: arslist@ARSLIST.ORG >> Sent: Thursday, July 21, 2011 3:26:09 PM >> Subject: Re: Jumps in Incident ID numbers >> >> Anything that tries to open a new ticket generates a new Incident ID, then >> if the transaction is abandoned that ID is considered "consumed" and the >> Next ID is incremented. On ITSM 7.0 this occurred if you selected the >> Customer in the ticketing form; in 7.6.04 it occurs when you open a new >> Incident (or other) form, so the skipping of numbers will just get "worse" >> from here on out. >> >> Christopher Strauss, Ph.D. >> Call Tracking Administration Manager >> University of North Texas Computing & IT Center >> http://itsm.unt.edu/ >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael >> Sent: Thursday, July 21, 2011 2:22 PM >> To: arslist@ARSLIST.ORG >> Subject: Jumps in Incident ID numbers >> >> Hi all, >> >> ITSM & server 7.6.03 >> Linux 2.6.18-238.9.1.el5 >> Oracle 11g >> >> I am opening a ticket with Remedy support on this, but was wondering >> if anyone had seen this before. We are getting constant jumps in >> Incident ID numbers. For example: >> >> (Last 3 tickets created less than 5 minutes apart) >> >> INC000000029396 >> INC000000029399 >> INC000000029401 >> >> This is constant, and sometimes the jumps between numbers is random, >> sometimes its 1, then 3, then 2, then 10, then 27, it bounces all over >> the place. >> >> Next Request ID Block size is set to 1 on the Configuration tab of the >> "Server Information" form. >> >> There is no Next Request ID Block size on: >> >> HPD:Help Desk >> HPD:CFG Ticket Num Generator >> >> Also, except for very minor customizations like a field name, or >> adding a field to the IM console, this is OOTB. >> >> Anyone seen this, or have any ideas? >> >> thanks! >> -- >> Michael Hirst >> University of Arizona, >> UITS >> 520-621-0867 >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >> >> > > > > -- > Michael Hirst > University of Arizona, > UITS > 520-621-0867 > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > -- Michael Hirst University of Arizona, UITS 520-621-0867 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
