Here is my question regarding Roles in the new ITSM. I have read the manual, but it isn't as helpful as I would like it to be.
If someone has the "Problem Admin" Role, do they need to have the "Problem Master" Role? Which role is the higher qualification "Request Config" or "Request Master" ? Do you only need one of them if you are going to do both configuration and work requests? Do I want to be the Master or the Admin... hmmmm more Friday humor... I'm going to get my fiancé to brew a beer and call it the "Configurator". Make it a fruity barleywine'ish stout! Thank you for your patience as I maneuver my way through the maze that is the new ITSM hell! Claire _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
