Wow! If they do that I would be impressed! I agree with that direction! Sent from my iPhone so typo's or funky words can and do happen!
On Oct 14, 2011, at 6:14 PM, Joe Martin D'Souza <jdso...@shyle.net> wrote: > ** > > I meant the Adobe Flash player that’s required to display quite a few things > these days which include control type flash objects embedded in DVF’s (data > visualization fields).. > > ITSM 7.6.04 have controls like close, expand, etc. that get displayed a > little differently (close to ugly) with an incompatible flash player, and > clicking those control does nothing until you install a compatible Adobe > Flash player version. Then it looks better visually and works as well.. For > ITSM 7.6.04, Adobe Flash does play a major role. > > I’ve heard of future plans to not utilize Flash at all to get rid of yet > another dependency that has come into play, but nothings known about how far > down the line that will be. Its not that high on the priority list of > enhancements that have got the yes nod from what I heard, so until then its > best that we do take into consideration that dependency and learn to adapt > around it.. > > Joe > > From: LJ LongWing > Sent: Friday, October 14, 2011 6:04 PM > Newsgroups: public.remedy.arsystem.general > To: arslist@ARSLIST.ORG > Subject: Re: Server 2008 R2 > > ** > Interesting…we don’t have any Flashboards in our app…so hopefully that impact > will be negative, if any…but I’ll keep it in my notes J > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza > Sent: Friday, October 14, 2011 3:23 PM > To: arslist@ARSLIST.ORG > Subject: Re: Server 2008 R2 > > > > ** > > > > You may also want to turn off automatic update of the flash player on client > PC’s belonging to end users. Although the compatibility only lists a minimum > version of the Flash player (or plugin if you use non IE browsers), its > better to stay close to the nearest version known to you that you have tested > it to be working on. Incompatibility with the version of flash player can > turn out ugly too as in one of my past experience wherein the available > player on site was actually less than the minimum version recommended for > 7.6.04 by BMC Remedy. > > > > While I have had no negative experience so far on my laptop upgrading my > player as and when newer releases of the player were available (as my laptop > is personal and I use it at customer sites), you wouldn’t want to find out > some upgrade of the player is not compatible with the consoles that require > the Flash player by upgrading end user PC’s.. > > > > The problems you will face do not immediately suggest it may be a possible > flash problem. Some of the controls that are flash based do not work, and > sometimes do not even display correctly (like the expansion buttons, etc.). > And the problem does not get logged into most of the logging tools available > (mid tier logging, Fiddler, etc.) as an error, because its not an error. Just > an incompatible player for ‘playing’ the object. So it displays it best as it > can, but does not ‘play’ it. > > > > Joe > > > > From: strauss > > Sent: Friday, October 14, 2011 2:19 PM > > Newsgroups: public.remedy.arsystem.general > > To: arslist@ARSLIST.ORG > > Subject: Re: Server 2008 R2 > > > > ** > > Yes, it requires that both are available; I installed the Sun JDK 1.6.0_24 > x64 and Sun JDK 1.6.0_24 x86 at the time. And no, I don’t allow java to > update automatically; EVER! On 2008 R2 (and Windows 7) it takes deleting > the files in C:\Program Files (x86)\Common Files\Java\Java Update to kill it > off. > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett > Sent: Friday, October 14, 2011 1:08 PM > To: arslist@ARSLIST.ORG > Subject: Re: Server 2008 R2 > > > > ** > > It installs everything in Program Files\ and no there isn’t a 32 bit version. > > > > Looking at my notes there was one thing but this is probably my fault. I > downloaded Java from ninite.com as a package. I love the site and use it all > the time. Well the AR install didn’t detect it. > > > > So I think I had to install both the 64 and 32 bit Java to get it to see it. > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing > Sent: 14 October 2011 18:32 > To: arslist@ARSLIST.ORG > Subject: Re: Server 2008 R2 > > > > ** > > Permissions – Check > > MAPI – Not an issue, we use smtp J > > Alarm Point – Not an issue > > > > Additional question….we have never used the default install path…have always > installed to an E drive…this will be my first Server based 64 Bit system and > I know there are things like ‘if it’s a 32 Bit App, it must be installed in > c:\Program Files (x86) to run properly’….is this something I need to be on > the lookout for?....I seem to remember reading somewhere that the arserver in > 7.6.4 was 64 Bit…but having just downloaded the SP2…I don’t recall seeing a > 64 Bit separate download….does the installer take care of that then?....if > it’s 64 bit does it need to be in a specific folder to be handled properly? > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss > Sent: Friday, October 14, 2011 10:57 AM > To: arslist@ARSLIST.ORG > Subject: Re: Server 2008 R2 > > > > ** > > Almost all of your problems will be from the tighter permissions, especially > if you are mixing domain accounts with local accounts or using domain > accounts to run your services. Expect to have to apply explicit permissions > to folders for the AR Server service account and the tomcat service account > or they will be unable to do simple things like update the ar.cfg file! > This applies to BMC folders, Tomcat, maybe even Java folders if you have > trouble getting the plugins to run. The service accounts have to be local > admins or power user group members, AND get explicit access to the folders. > Make a C:\Home folder with full permissions for those accounts, and force > User, Import, DevStudio to use it for their workspaces or you will be looking > for files deep in the \user directory structures depending on how you are > logged in. > > > > If you use MAPI with Outlook for AREMail you are in for some fun; I never saw > that service work properly on 2008 R2 unless you had a current logged-in > session open with the email service user account, and started the service > while logged in as that user. Logging out killed it (the service kept > running but could no longer access mail via MAP). It was one of the main > reasons that we switched to SMTP instead (and stayed that way even after > reverting to 2003 R2 due to alarmpoint). > > > > Hopefully you are not using AlarmPoint; it is NOT supported on 2008/2008 R2, > especially the java client that must reside on the AR Server. It is a moot > point – even an onsite visit has failed to get Alarmpoint working with our > ITSM 7.6.04.01 system, which we kept on 2003 R2 specifically to support that > product. > > > > The most annoying change in 2008 R2 is the local firewall; it takes far more > work in 2008 R2 versus 2003 R2 to set up anything for programs or ports; far > more knobs to turn to get the same effect. > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing > Sent: Friday, October 14, 2011 10:56 AM > To: arslist@ARSLIST.ORG > Subject: Server 2008 R2 > > > > ** > > I’m running 7.6.4 SP1 on Windows 2003 with a remote SQL Server 2008. My > Windows SA’s asked me the other day when I was going to move to Windows > Server 2008 R2. I did some initial testing and found that 7.6.4 installs on > the 64 Bit OS and seems to run fine (I could connect and such)…what are the > gotcha’s I’m going to come across when doing this move? I don’t run any OOTB > apps, all custom, so I don’t need to deal with some of the problems > associated with the ITSM suite…I’m just talking about problems running Remedy > Server on 2008 R2…your time and already hard learned lessons are appreciated. > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
