Quick -- before you launch -- know your options...
demo.kineticdata.com (Kinetic Request -- showing 3 different interfaces -- designed to do what you want out of the box) Check out: http://www.kineticdata.com/Products/KineticRequest/index.html And the best thing (OK - one of the best things) is after you tweak Kinetic to have the look/feel you want -- you can actually upgrade it too. (Try that with your other options) -John On Oct 28, 2011, at 9:34 AM, David Burdette wrote: ** We’re near launch of a new Remedy system. We plan to use the SRM (“ServiceRequestConsole/enduser”) as the ‘front door’ for all our tickets. We’d like to be able to do some tweaks on it, to ‘re-brand’ it to look more like our other web pages. This would involve such things as logo, colors, banner, & footer. We’ve asked around and been told the only thing that can be changed is the logo-graphic (top-left corner). I just find it difficult to believe that other companies aren’t doing more in the way of custom ‘skins’ for the SRM user-interface. Does anyone have any suggestions they can offer regarding how we might accomplish this? Regards, -dpb- David Burdette; Assistant Director, Computing Infrastructure Services University of Florida; Computing and Networking Services www.cns.ufl.edu : Voice 352.273-1309 : Fax 352.392-1440 _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- John Sundberg Save the Date! First Annual KEG - Kinetic Enthusiasts Group Feb. 29th - Mar. 2nd 2012 in Denver CO For more information click here - KEG Kinetic Data, Inc. "Building a Better Service Experience" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
