Oops -- sorry - I did not see this post until after I sent my last one.
7.7 sounds marvelous (egg on my face) BTW -- I have been in Remedy since (I think the number was 1.02) I seem to have heard the line before: -- so much better in the next version (but that is what I heard the last version) So much better in next - suggests current is weak (if you ask me). Side note: I remember an ITSM 5.5 presentation given in Chicago - where it was promised that this is the last time your ITSM data will not be automatically converted to the next version on upgrade. At the time -- the popular saying was "I will eat my hat if ....." That saying was used in that presentation regarding ITSM. I witnessed the saying -- never the act :( Wondering -- does 7.7 do the "no downtime upgrade" as was mentioned at WWRUG? I am not in the beta - so I don't know. Would be awesome though. (OK - sorry for the rants -- but this is an area I TOTALLY CARE ABOUT - and have STRONG OPINIONS) -John On Oct 28, 2011, at 10:59 AM, Matt Laurenceau wrote: ** SRM has branding capabilities, that were demo'ed this week by Laurent during the 7.7 Beta weekly call. Should you want to be part of the 7.7 Beta Program, ping May Bakken at customer_progr...@bmc.com I have also seen rebrands of previous versions of SRM (but things are way easier/faster/better with 7.7). Have a great week-end, ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities Follow me @Matt_L Google Profiles, Skype:matt.laurenceau On Fri, Oct 28, 2011 at 5:26 PM, Sanford, Claire <claire.sanf...@memorialhermann.org> wrote: ** John, As much as some of us would LOVE to use your solutions, we can’t. It is all a matter of $$$$$. We know our options and can’t avail ourselves of them. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Friday, October 28, 2011 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: SRM - Colors & 'Branding'? ** Quick -- before you launch -- know your options... demo.kineticdata.com (Kinetic Request -- showing 3 different interfaces -- designed to do what you want out of the box) Check out: http://www.kineticdata.com/Products/KineticRequest/index.html And the best thing (OK - one of the best things) is after you tweak Kinetic to have the look/feel you want -- you can actually upgrade it too. (Try that with your other options) -John On Oct 28, 2011, at 9:34 AM, David Burdette wrote: ** We’re near launch of a new Remedy system. We plan to use the SRM (“ServiceRequestConsole/enduser”) as the ‘front door’ for all our tickets. We’d like to be able to do some tweaks on it, to ‘re-brand’ it to look more like our other web pages. This would involve such things as logo, colors, banner, & footer. We’ve asked around and been told the only thing that can be changed is the logo-graphic (top-left corner). I just find it difficult to believe that other companies aren’t doing more in the way of custom ‘skins’ for the SRM user-interface. Does anyone have any suggestions they can offer regarding how we might accomplish this? Regards, -dpb- David Burdette; Assistant Director, Computing Infrastructure Services University of Florida; Computing and Networking Services www.cns.ufl.edu : Voice 352.273-1309 : Fax 352.392-1440 _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- John Sundberg Save the Date! First Annual KEG - Kinetic Enthusiasts Group Feb. 29th - Mar. 2nd 2012 in Denver CO For more information click here - KEG Kinetic Data, Inc. "Building a Better Service Experience" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me at @Matt_L Skype: matt.laurenceau _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- John Sundberg Save the Date! First Annual KEG - Kinetic Enthusiasts Group Feb. 29th - Mar. 2nd 2012 in Denver CO For more information click here - KEG Kinetic Data, Inc. "Building a Better Service Experience" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
