Still the same issue, I just did a re-install competely. It was an empty db
anyhow, test & development.
** can you TNSPING the oracle db
can you sqlplus with the USER you are logged in as to the db (system or SA)
can you login as ARAdmin (sqlplus)
once that works:: then it should be clear to proceed:: I had all that and still
got what you got.. and never could upgrade...
I got busy and never went back to it, I just used sp1:: it worked immediately.
Something is missing in the code (I believe), the SP2 patch needs to be Patched
again.
On Tue, Dec 13, 2011 at 6:44 PM, Anders Lauri <olleba...@gmail.com> wrote:
'm starting to think this is related to the way the installer connects to
the Oracle installation, it's seems to be using an "oraload" file in the
/tmp/xxxxx directory, however, my tsnames.ora seems to be broken so "oraload"
replies an Oracle error code.
Strange though that the second connection attempts works (when entering all
credentials for the database), I'm guessing it must be using sqlplus and using
a fixed string such as "sqlplus 'username/password@server/ID'.
I will try to dig into this tomorrow.
#########################################
I tried creating a new temp space, however, still the same message.
** Oh wait:: there is an additional feature:: if this is the issue with
the temp space? There is a know issue since (I don't know when - 3 versions)
that if you upgrade it requires you put in a NEW artmpspace and it must be
created: and conveniently it will not delete the old one either: you cannot
use existing table space for the artmpspace..
On Tue, Dec 13, 2011 at 4:07 PM, Anders Lauri <olleba...@gmail.com> wrote:
Joe,
Apologies for the unclear message, please view this
(http://oi40.tinypic.com/2hchu1w.jpg) image for a clear explanation, basically.
I fill out all information (regarding contact details and tables for the
database), ARS 7.6.04 SP2 installer successfully establish contact with the
database but tells me that an existing ARSystem table exis and my only valid
options (which I can't find anywhere) are Upgrade, Overwrite and ServerGroup.
And no - I'm always installing as root, however, after the installation
is down I do a chown -R ars:ars on the entire /opt/bmc structure to run all
services as user ars, however, installation always conducted as root.
####################
Anders,
I'm a little confused on your second email in response to Freds..
You said and I quote "it's says the only valid options are upgrade,
overwrite and server group. I don't see upgrade anywhere".
Upgrade is the first option that you see that you mentioned in that list
followed by the statement that you don’t see upgrade anywhere.. What's
the
first option then?
Assuming your response was a typo, are you installing using the same UNIX
system user as the previous install? If the user you are installing as is
different and has no access to the installation directories as the
previous
user, I can see how it may not be able to read the previous installations
configuration files. Was the previous installation a root install and you
are now attempting a non root upgrade? Was the previous installation
owned
by some other non root user?
Joe
-----Original Message-----
From: Anders Lauri
Sent: Tuesday, December 13, 2011 2:54 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP2 no upgrade option in Linux
It's asking me to specify the table and temp. table, when I select the
same,
it's says the only valid options are upgrade, overwrite and server
group. I
don't see upgrade anywhere.
I saw that when upgrading to 7.6.03 when I didn't re-type all the
passwords
into the installer. When I re-typed the passwords (even though it looked
like it already knew them) it gave me the upgrade option. Apparently if
it
asks for the DBA info then it couldn't connect as the aradmin user.
Fred
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Anders Lauri
Sent: Tuesday, December 13, 2011 8:04 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.6.04 SP2 no upgrade option in Linux
Hi,
I'm trying to upgrade to SP2 from version 7.6.04, however, I'm not
prompted
with any upgrade option, the installer finds my current ARS-installation,
however, no option regarding update is presented, only overwrite or new
installation (the installer asks for DBA-admin credentials later in the
installation).
Anyone have a suggestion on what might cause this?
Best Regards,
Anders L.
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