Thanks Jesus, I'm OK with the set-up and with an ldap browser, I just need to get more verbose logging on the Remedy side so I can see what the Remedy plugin is doing to troubleshoot it.
Thanks again, JDHood On Wed, Dec 21, 2011 at 7:14 PM, VARGAS, JESUS EMILIO (JESUS EMILIO) < jesus_emilio.var...@alcatel-lucent.com> wrote: > ** ** ** > > The second mail part1 with the guide..!**** > > ** ** > > Best Regards.**** > > ** ** > > ** ** > > *J. Emilio Vargas* > ALCATEL-LUCENT > Av. Ciencia #13 Zona Industrial. > Cuautitlan Izcalli - México > T: +52 55 5870 9000 > M: +52 1 55 5509 5590 > jesus_emilio.var...@alcatel-lucent.com **** > ------------------------------ > > *From:* VARGAS, JESUS EMILIO (JESUS EMILIO) > *Sent:* Miércoles, 21 de Diciembre de 2011 06:12 p.m. > *To:* 'arslist@ARSLIST.ORG' > *Subject:* FW: AREA LDAP logging question**** > > ** ** > > Hi JD Hood**** > > ** ** > > My recommendation is first check if you AR Server is able to connect to > AREA Server (Active Directory), as attach I send you a small software than > can help you to do the test. Ldp.exe (.zip file)**** > > ** ** > > And in a second mail w2guides “how to configure AREA…!” Is for old > version, but the process is the same**** > > ** ** > > Best Regards.**** > > *J. Emilio Vargas* > ALCATEL-LUCENT > Av. Ciencia #13 Zona Industrial. > Cuautitlan Izcalli - México > T: +52 55 5870 9000 > M: +52 1 55 5509 5590 > jesus_emilio.var...@alcatel-lucent.com **** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *JD Hood > *Sent:* Miércoles, 21 de Diciembre de 2011 05:50 p.m. > *To:* arslist@ARSLIST.ORG > *Subject:* AREA LDAP logging question**** > > ** ** > > ** **** > > 7.6.04 ITSM on Windows & SQL Server**** > > ** ** > > I'm trying to configure AREA authentication. I have everything configured > enough to make an authentication attempt and the attempt naturally fails.* > *** > > ** ** > > I do not have a POC at the LDAP server to check my test user's account or > to check logging on the LDAP end.**** > > ** ** > > At this point, I'm not even sure I'm reaching LDAP, successfully binding > and/or hitting the test user's LDAP account.**** > > ** ** > > With plugin logging on and set to "**ALL**", I get about 730 lines of > logging when I attempt to login with a test user.**** > > ** ** > > Out of those 730 lines of logging, I only get the following two lines that > mention AREA or my user:**** > > ** ** > > <PLGN> <TID: 005436> <RPC ID: 0000000086> <Queue: AREA > <Client-RPC: > 390695> /* Wed **Dec 21 2011** 18:14:13.9300 */+VL > AREAVerifyLoginCallback -- user TRAIN19**** > > <PLGN> <TID: 005436> <RPC ID: 0000000086> <Queue: AREA > <Client-RPC: > 390695> /* Wed **Dec 21 2011** 18:14:13.9300 */-VL > FAIL **** > > ** ** > > ** ** > > This is like troubleshooting via braille method. Is there another > AREA/LDAP log or some way to log the bind and auth attempt on the REMEDY > side?**** > > ** ** > > I've checked ARSList archives and the **BMC** KB's and can't find > anything that I haven't already tried. I do see some really nice log > examples (Knowledge Article ID: KA334262) that I *WISH* I could capture on > the Remedy Side. I think they would tell me what I need to know to get this > working. For now, all I can find is those two measly log lines above.**** > > ** ** > > Any suggestions on how to get AREA logging much more verbose on the > *REMEDY **SIDE***?**** > > ** ** > > Thanks in advance!**** > > JDHood**** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
