The plugin log only will show a single +VL and -VL per each login attempt. I don't see anything that indicates it's loading the AREA plugin in the plugin log.
When support saw that, they went straight to the ar.cfg, but the AREA config entries in there look fine. We do know that the bind user, login & pass are good because we can use those values with LDP to browse/search LDAP. So, something is wonky with the Remedy AREA plugin, they just don't know what yet. Bundled up the config files and logs (java stuff too) and they are going to have a look, presumably with engineering. After all this, I wouldn't be surprised to find it's a network issue or something outside of Remedy. If only we could get logging to wake up, we could have better visibility into what it's doing. But the logging side is just not cooperating... Thanks, JDHood On Thu, Dec 22, 2011 at 3:14 PM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote: > Do you see the lines in the log where it is loading the AREA plugin? If > not how is the arealdap plugin listed in the ar.cfg file? > > An additional thought... > On Windows 7.6.04 is AREA now a Java plugin? If so it should be debugged > thru the pluginsvr_config.xml and log4j_pluginsvr.xml files in the > pluginsvr directory. > > Fred > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of JD Hood > Sent: Wednesday, December 21, 2011 5:50 PM > To: arslist@ARSLIST.ORG > Subject: AREA LDAP logging question > > ** > 7.6.04 ITSM on Windows & SQL Server > > I'm trying to configure AREA authentication. I have everything configured > enough to make an authentication attempt and the attempt naturally fails. > > I do not have a POC at the LDAP server to check my test user's account or > to check logging on the LDAP end. > > At this point, I'm not even sure I'm reaching LDAP, successfully binding > and/or hitting the test user's LDAP account. > > With plugin logging on and set to "ALL", I get about 730 lines of logging > when I attempt to login with a test user. > > Out of those 730 lines of logging, I only get the following two lines that > mention AREA or my user: > > <PLGN> <TID: 005436> <RPC ID: 0000000086> <Queue: AREA > <Client-RPC: > 390695> /* Wed Dec 21 2011 18:14:13.9300 */+VL AREAVerifyLoginCallback > -- user TRAIN19 > <PLGN> <TID: 005436> <RPC ID: 0000000086> <Queue: AREA > <Client-RPC: > 390695> /* Wed Dec 21 2011 18:14:13.9300 */-VL > FAIL > > > This is like troubleshooting via braille method. Is there another > AREA/LDAP log or some way to log the bind and auth attempt on the REMEDY > side? > > I've checked ARSList archives and the BMC KB's and can't find anything > that I haven't already tried. I do see some really nice log > examples (Knowledge Article ID: KA334262) that I *WISH* I could capture on > the Remedy Side. I think they would tell me what I need to know to get this > working. For now, all I can find is those two measly log lines above. > > Any suggestions on how to get AREA logging much more verbose on the > *REMEDY SIDE*? > > Thanks in advance! > JDHood > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
