I suspect that either the AREA LDAP plugin is not being loaded for some reason or there is a configuration issue.
Are you able to post the ar.conf and the plugin log, from startup, so that I can see what you have set up? Mark I work for BMC, I don't speak for them. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood Sent: 21 December 2011 23:50 To: arslist@ARSLIST.ORG Subject: AREA LDAP logging question ** 7.6.04 ITSM on Windows & SQL Server I'm trying to configure AREA authentication. I have everything configured enough to make an authentication attempt and the attempt naturally fails. I do not have a POC at the LDAP server to check my test user's account or to check logging on the LDAP end. At this point, I'm not even sure I'm reaching LDAP, successfully binding and/or hitting the test user's LDAP account. With plugin logging on and set to "ALL", I get about 730 lines of logging when I attempt to login with a test user. Out of those 730 lines of logging, I only get the following two lines that mention AREA or my user: <PLGN> <TID: 005436> <RPC ID: 0000000086> <Queue: AREA > <Client-RPC: 390695> /* Wed Dec 21 2011 18:14:13.9300 */+VL AREAVerifyLoginCallback -- user TRAIN19 <PLGN> <TID: 005436> <RPC ID: 0000000086> <Queue: AREA > <Client-RPC: 390695> /* Wed Dec 21 2011 18:14:13.9300 */-VL FAIL This is like troubleshooting via braille method. Is there another AREA/LDAP log or some way to log the bind and auth attempt on the REMEDY side? I've checked ARSList archives and the BMC KB's and can't find anything that I haven't already tried. I do see some really nice log examples (Knowledge Article ID: KA334262) that I *WISH* I could capture on the Remedy Side. I think they would tell me what I need to know to get this working. For now, all I can find is those two measly log lines above. Any suggestions on how to get AREA logging much more verbose on the *REMEDY SIDE*? Thanks in advance! JDHood _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
