John, It seems to me you are not familiar with the latest features of ARS or Mid-tier. To many features and enhancements have been introduced since ARS and mid-tier 6.3. It looks like you are not familiar with DevStudio either, since you refer to the admin tool. The platform is being improved. BMC is a very large company and they are investing in ARS a lot. I would even say they are betting the farm on it, or close to it. Perhaps the rate of change is not as fast as we would desire (other would say it's too fast).
I think there is a change in the thinking: overlays is proof of that. The mid-tier is being re-designed. I am not here to speak for BMC: but it seems we are focusing too much on the negative. Other applications or app platforms are much worse: service-now is junk; the only thing that helps is was the SaaS model, and now BMC offers that too. The old Peregrine service center was pure crap; Tivoli Service Desk was written in KML programming language as you may know: well, who the hell knows KML? Not many. You may be able to FoxPro dude faster than KML programmers. I don't think it is accurate to compare a RAD environment or as matter of fact an application suite with a programming language. Two different worlds. You may compare Remedy with the equivalent from CA, IBM, HP or service-now. But not with a programming language, that is not accurate. Compare it with another RAD environment to be able to compare apples to apples. Seems to me you need an aggiornamento in the latest features of ARS and mid-tier sicne version 7.0 and later. cheers Guillaume ________________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of John Baker [jba...@javasystemsolutions.com] Sent: Thursday, January 12, 2012 2:37 PM To: arslist@ARSLIST.ORG Subject: Overlay and Applications Guillaume I do take onboard your points but I have to disagree: AR System provides no version control. If you believe it does, please tell me how I revert a form to its state at any point in time since AR System was installed, and no, taking hourly backups of my database isn't a useful step forward. I don't feel the 4/5/6GL discussion is relevant to my post (and it's not something I really recognise now-a-days). I'm talking about how to improve the platform, not the way in which it's used. And many problems in IT are not simply solved by some sticky tape, or a new cache, but a serious change in thinking. That's evident in MId Tier 6.3, and if the concept was pushed back to the AR System server level, the entire platform would benefit. I appreciate change is never easy, but as other posters have pointed out, there's a lot of attraction to having an easy to use platform that can also happily compete with other platforms. I've self-taught myself to write in a number of languages (yet I speak just one), and I don't see why AR System developers should be placed into a box and told they can only use the admin tool with limited functionality, no version control or useful development tools, or find a Java compiler and use another product. There's a lot of middle ground between those two poles. John _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
