Tried IE 7 and 8 as well as Firefox. Looks all the same. Thanks Jiri
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: 09 February 2012 17:35 To: arslist@ARSLIST.ORG Subject: Re: Incident and Change Consoles do not extend on mid-tier 7.6.04 Try a different browser or different version of a browser. Terje On 9 Feb 2012, at 15:30, "Pierson, Shawn" <shawn.pier...@sug.com> wrote: > I don't know that this is specifically the culprit, but we've seen some odd > things happen with 7.6.4's CSS and Javascript. While I haven't seen the > exact issue you are dealing with, I have seen sizing issues that I believe > are due to me having multiple monitors used for the same desktop. Either > way, there are some definite defects in the CSS and Javascript so I would > push BMC harder to fix your issue. Get your sales representative involved to > help you escalate. > > Thanks, > > Shawn Pierson > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Jiri Pospisil > Sent: Thursday, February 09, 2012 6:47 AM > To: arslist@ARSLIST.ORG > Subject: Incident and Change Consoles do not extend on mid-tier 7.6.04 > > Hi, > > I was wondering if anybody seen the following behaviour on mid-tier 7.6.04 > (tried with SP1 and SP2). > When I open the Incident management or Change Management console, the screen > shows vertical and horizontal scroll bars and does not extend to fill the > whole screen. > No matter what size window I try, the scroll bars are there and the console > does not extend to use the whole space available. Appears as if there is a > frame of pre-defined size within the console which does not extend and the > application functions and the actual list of tickets do not fit into it. > I have raised a call with BMC, but they are under impression it is caused by > the monitor resolution (I tested with various settings and it is same all the > time). > Also, this does not explain why it works fine in mid-tier 7.6.03 and not in > 7.6.04. > > Can anybody shed any light on this or advise where to look for the culprit? > > Thanks > Jiri Pospisil > LCH Clearnet > > The test environment set up is > Mid-tier 7.6.04 SP1 against Remedy server - 7.6.04 SP1 > Mid-tier 7.6.04 SP2 against Remedy server - 7.6.03 SP2 > ITSM 7.6.03 no patch > OS - MS Windows Server 2003 - 64 bit > Java - 1.6.0_26 (64 bit) > Apache Tomcat 6.0.20 (bundled with mid-tier) > > ************************************************************************************************* > > This email is intended for the named recipient(s) only. 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